Dupaco Community Credit Union

Once a good bank gone bad. They are inaccessible at this point. If you call, you wont get help. You will have to fight to get your money back from them. They lose important documents like car loans.
Jan 24th, 2024

Friendly staff and fast service every single time
Sep 16th, 2023

My spouse wrote me a $100 check to keep in my wallet for emergencies because my job takes me on the roadA LOT. One day, I happened to need that money and went to cash it at the Key West branch (drive thru). It was signed, endorsed, and my drivers license was readily handed over to prove my identity. After some strange looks and a super uncomfortable silence, the guy says he needed to call the account holder ( my wife) to verify everything, since my name isnt listed on the account. I said sure, thinking it would only be a couple minutes. He also assured me that if he verified the check, he would waive the $5.00 check cashing fee for non-members. I sat in my car in the near-90 degree heat for TEN MINUTES! Mind you, I was the only one in the drive-thru, so its not like I was waiting because they were busy. When he returns, he apologizes and thanks me for my understanding, however the envelope was $5.00 short. All that jacking around for no reasonhe said hed waive it, but didnt! But in the end , I was sweaty and irritated and didnt want to be late for work, so I left without questioning it. Today, my wife gets a phone call from the same branch asking about a payroll check from me that had been left in the night deposit box, as is every week (99% of the time I use Sycamore branch). He interrogated her like shed dropped counterfeit money in there. So finally, my wife just asked to speak with Diane (a manager) and the matter was swiftly resolved. So thank you, Diane. My wife has been banking with Dupaco for 30 years, and my payroll checks have been direct deposited in her account for well over 2 years. They definitely know her, and SHOULD know who I am, yet there seems to be an employee with a chip on his shoulder who shouldnt work in a bank if he cant treat customers with respect & dignity. Sorry Dan, we found your conduct to be unprofessional.
Mar 28th, 2023

Love all Dupaco locations. This one small and has a great staff as well as the rest.
Dec 22nd, 2022

Best in town I been using them since I was a little boy
May 27th, 2022