Staybridge Suites Cedar Rapids North, an IHG Hotel

Jason Titlbach _{on Google}

Apr 10th, 2024

Incredible rooms at a great rate. Breakfast options was nice as well

Carrie Brown _{on Google}

Apr 6th, 2024

Room 408 has a horrible mattress. We were absolutely exhausted and slept poorly. First room they gave us had a half eaten yogurt and a dirty towel on the countertop and none of the phones worked. Second room had the horrible bed. Front desk was very helpful and polite.

jd buller _{on Google}

Feb 28th, 2024

Great place to say when in the area for business. Very nice staff.

Courtney Bauer _{on Google}

Apr 2nd, 2024

I just completed my expense report for work and discovered a $100 incidental charge for my stay at this hotel. I contacted IHG to let them know and they also transferred me to the hotel and I spoke with the General Manager who was unwilling to listen to reason. The GM of the hotel stated that the charge was for a bleach stain to their carpet. I replied that if there was a stain it was not from me. The carpeting in front of the air conditioner was soaking wet with water and the windows were actually not sealed properly so the wind and rain storm that was happening that night was actually blowing the shades around. I did not inform the hotel because it was so late and I had worked and traveled all day and by the time I discovered this it was so late and I was so exhausted. So I just covered the soaking wet carpet with towels. Towels at a hotel are also bleached so perhaps the towels ran into the soaking wet carpeting that I layed them on. When I left the next morning I was going to notify someone but there was no one at the front desk.
The General Manager of the hotel said they have pictures of the stain. I asked her to send me those pictures dated and time stamped with the date I checked out as well as current pictures of the stain dated and time stamped to which she said she would and she took my phone number and repeated it back to me and has yet to send me pictures and this was over 2 hours ago. In addition, who is more likely to have bleach, me as the patron staying in a hotel room for the night or the cleaning staff with their chemicals?
I also asked the GM of the hotel that I spoke with why I wasn't notified of the damage and the charge to which she replied, I'm sorry and you should have been. But I wasn't and this is a terrible way to do business and an outright lie.
I love your brand and have never been so disappointed as I am right now in how this is being handled. This is a terrible way of doing business on the part of this hotel.