Hertz Car Rental - Cedar Rapids Eastern Iowa Airport

Lester Bridges _{on Google}

Mar 11th, 2024

I dont remember the young mans name that checked me in. It was 11:30pm Monday March 11th. I had a 15 hour travel day and was just exhausted but this mans attitude, engagement, positivity just brought me to life after among travel. He does an extremely good job and was very professional. My rental car is nice size and so spacious. I was ecstatic that they were open so late as most are closed that late. Awesome experience

CQWLNC 1776 _{on Google}

Dec 9th, 2023

After renting a car online and arriving at the airport to pick up a car I was charged another 30% in taxes and fees by Hertz at the Eastern Iowa Airport. This location price gouges and does not honor previous rental agreement contracts with online booking companies. Hertz stated that I was charged an additional $43.85 in taxes and fees because I picked up a larger car than I reserved but the real story is Hertz told me the small car I reserved, a Nissan Versa, was not available and I had no choice but to take the larger car. I told them I did not want the larger car because it uses more gas but I had no choice. So Hertz penalized a customer and does not honestly treat its customer for an error Hertz caused. In spite of the fact Hertz was responsible for the upgraded car being rented to me they saw no reason I should not pay them for their error. VERY POOR COMPANY AND NON-EXISTANT CUSTOMER SERVICE

Polly Boland _{on Google}

Dec 8th, 2023

Very good car got us home. United airlines canceled our flight from Chicago to Cedar Rapids. Not very many rental places let you drive the car 1 way. Hertz did thank the lord.

lola Brown _{on Google}

Nov 1st, 2023

Went to return a car from another car service and parked in the wrong section, by mistake. lady came over very aggressive and confrontational and told us to move,we said we would, we were looking for something and she again stated we had to move I responded I already said I would and she became more confrontational and told me not to get smart with her at which I moved the vehicle. Now I recommend ENTERPRISE those guys were very professional and helpful

Xzavier Carsten _{on Google}

Oct 1st, 2023

I was unable to get a rental car. They did not explain to me that I needed a credit card to go from airport to airport when I booked the reservation. I am not a person that likes to have debt so I use a debit card. I had to cancel my reservation and go to another Hertz location.