Chamber of Commerce

      GreenState Credit Union

      ( 83 Reviews )

      GreenState Credit Union
      • 3409 Cedar Heights Dr
        Cedar Falls, IA 50613
      •   800-397-3790
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      Hours

      Wednesday:
      9:00 AM - 5:30 PM
      Thursday:
      9:00 AM - 5:30 PM
      Friday:
      9:00 AM - 5:30 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.2 - (83 reviews)
      64
      2
      2
      2
      13
      Read Our 83 Reviews

      Chamber Rating

      4.2 - (83 reviews)
      64
      2
      2
      2
      13
      › ‹
      • Thomasin McCoy


        Apr 8th, 2024

      • Ash W

        My fiance and I are currently in the market for a home. I was recommended Kyle Langenberg by my parents and sister, who had rave reviews about him. I also have had plenty of good experiences with GreenState, having had 2 car loans through them in the past with a 100% on time payment record. We decided to sit down and go through the pre-approval process. We told Kyle the price range we wanted, an example property, and gave all our info. Kyle told us we were shooting way too high, and pre-approved us for an amount that was far less than we had been approved for separately when we both owned houses in the past. When we brought up this discrepancy Kyle took a cheap shot at our spending habits, muttering about eating ramen noodles for a month straight to pay off debts. When the only loans we have are our cars and student loans. We realized Kyle had calculated more than triple on my student loan payment, jacking up the DTI ratio. When I pulled up my Edfinancial account to show him, and offer to call Edfinancial to get a letter saying I dont pay near that much, he would not budge and wouldnt discuss it further. Long story (not so short), we went to a different place the very next day and were pre-approved for EXACTLY what we wanted. The person we did see worked with us, and spent the time discussing options and helped me do what I needed for student loans. If this is the direction GreenState is going, its truly tragic because they have been wonderful otherwise. The people who did refer me to Kyle were shocked, and they are definitely not going to refer any more business his (or Greenstates) way.
        Jan 2nd, 2024

      • jordan estep


        Oct 29th, 2023

      • Lucas Clark


        Aug 30th, 2023

      • Savanna

        5 stars! I came in to discuss with Matt Metcalf about my auto loan. He helped me solve my insurance issue and made everything easier. He was very gentle and nice. I'd recommend anyone with Matt Metcalf. EDITED: They gave me false hope by saying I'll get my refund for my car insurance in 30 - 45 days and I never did or received it.
        Apr 26th, 2023

      Read Our 83 Reviews

      About
      GreenState Credit Union

      GreenState Credit Union is located at 3409 Cedar Heights Dr in Cedar Falls, Iowa 50613. GreenState Credit Union can be contacted via phone at 800-397-3790 for pricing, hours and directions.

      Contact Info

      •   800-397-3790

      Questions & Answers

      Q What is the phone number for GreenState Credit Union?

      A The phone number for GreenState Credit Union is: 800-397-3790.

      Q Where is GreenState Credit Union located?

      A GreenState Credit Union is located at 3409 Cedar Heights Dr, Cedar Falls, IA 50613

      Q What is the internet address for GreenState Credit Union?

      A The website (URL) for GreenState Credit Union is: https://www.greenstate.org/

      Q What days are GreenState Credit Union open?

      A GreenState Credit Union is open:
      Wednesday: 9:00 AM - 5:30 PM
      Thursday: 9:00 AM - 5:30 PM
      Friday: 9:00 AM - 5:30 PM
      Saturday: 9:00 AM - 12:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:30 PM
      Tuesday: 9:00 AM - 5:30 PM

      Q How is GreenState Credit Union rated?

      A GreenState Credit Union has a 4.2 Star Rating from 83 reviewers.

      Hours

      Wednesday:
      9:00 AM - 5:30 PM
      Thursday:
      9:00 AM - 5:30 PM
      Friday:
      9:00 AM - 5:30 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM

      Ratings and Reviews
      GreenState Credit Union

      Overall Rating

      Overall Rating
      ( 83 Reviews )
      64
      2
      2
      2
      13
      Write a Review

      Thomasin McCoy on Google

      image

      Ash W on Google

      image My fiance and I are currently in the market for a home. I was recommended Kyle Langenberg by my parents and sister, who had rave reviews about him. I also have had plenty of good experiences with GreenState, having had 2 car loans through them in the past with a 100% on time payment record. We decided to sit down and go through the pre-approval process. We told Kyle the price range we wanted, an example property, and gave all our info. Kyle told us we were shooting way too high, and pre-approved us for an amount that was far less than we had been approved for separately when we both owned houses in the past. When we brought up this discrepancy Kyle took a cheap shot at our spending habits, muttering about eating ramen noodles for a month straight to pay off debts. When the only loans we have are our cars and student loans. We realized Kyle had calculated more than triple on my student loan payment, jacking up the DTI ratio. When I pulled up my Edfinancial account to show him, and offer to call Edfinancial to get a letter saying I dont pay near that much, he would not budge and wouldnt discuss it further. Long story (not so short), we went to a different place the very next day and were pre-approved for EXACTLY what we wanted. The person we did see worked with us, and spent the time discussing options and helped me do what I needed for student loans. If this is the direction GreenState is going, its truly tragic because they have been wonderful otherwise. The people who did refer me to Kyle were shocked, and they are definitely not going to refer any more business his (or Greenstates) way.

      Business Response on Google Jan 6th, 2024
      Hi Ash, we're truly sorry to hear about your experience during the pre-approval process, and we apologize for any frustration it caused. Your feedback is important to us, and we appreciate you bringing this to our attention.We understand the significance of such financial decisions, and it's disappointing to hear about the challenges you faced. We're committed to providing excellent service, and we apologize for any miscommunication or misunderstanding that occurred during your meeting with Kyle.We value your loyalty and would like to learn more about your experience to ensure we address these concerns appropriately. If you're open to it, please reach out to our Vice President/Mortgage Relationship Manager, Jodi Booth, at (319) 248-7183 or [email protected] so we can investigate further and work towards a resolution.Thank you for sharing your feedback, and we hope to have the opportunity to regain your trust.

      jordan estep on Google

      image

      Business Response on Google Oct 22nd, 2023
      Thank you for the review, Jordan, please don't hesitate to reach out if there is anything we can do to improve your experience.

      Lucas Clark on Google

      image

      Business Response on Google Aug 16th, 2023
      Hello Lucas, thank you for taking the time to leave us a rating. We sincerely apologize for your recent experience with GreenState Credit Union. Your feedback is incredibly important to us, and we're truly sorry that we fell short of your expectations.We would like to address your concerns and work towards resolving any issues you may have encountered. Please don't hesitate to reach out to our dedicated Member Service Team at 319-339-1000. They are ready to assist you and address your specific concerns to ensure your satisfaction.At GreenState Credit Union, we are committed to providing exceptional service and meeting the financial needs of our members. We value your feedback as it helps us improve and enhance our services.Thank you, we hope to have the opportunity to serve you better in the future.

      Savanna on Google

      image 5 stars! I came in to discuss with Matt Metcalf about my auto loan. He helped me solve my insurance issue and made everything easier. He was very gentle and nice. I'd recommend anyone with Matt Metcalf.
      EDITED: They gave me false hope by saying I'll get my refund for my car insurance in 30 - 45 days and I never did or received it.

      Business Response on Google Jul 9th, 2022
      Thanks for the great review, Savannah! We are happy to hear Matt was able to assist in resolving an issue for you, he is truly wonderful to work with for any of your financial needs.
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      Overall Rating

      Overall Rating
      ( 83 Reviews )
      64
      2
      2
      2
      13

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