Chase Bank

Why is the rating so low? This place is great. I have handled various business with at least four staff members, and they are all very good. Yes, the ATM outside seems to be difficult to use sometimes, hahahaha.
Feb 15th, 2024

Quick and friendly service
Dec 9th, 2023

Mar 3rd, 2023

I had the most amazing customer service experience at Chase Bank today. My mom, who is visiting me from out of town found out that her wire transfer to S. Korea did not go through, so we went to Chase Bank to try to sort it out. Caleb Kitchen, one of the reps, sat with us patiently and cheerfully for 15 minutes, helped us log into her account, noticed that my mom was being charged $35 per month for bank fees that should have been waived, proceeded to call various people to have that refunded to her, AND helped us with the issue that we came in with in the first place (the wire transfer)! My 74 year old mother with limited English was so happy and she made food for him tonight that she's determined to drop off with him tomorrow to thank him. I rarely post any reviews, but I was really impressed by Caleb. I will definitely keep banking with Chase.
Jan 22nd, 2024

My recent attempt to open an account for my kid at Chase Bank left me thoroughly disappointed and frustrated with their lack of flexibility and customer service. Despite arriving well before their closing time, I was met with an unwelcoming response and an unhelpful staff member who refused to assist me simply because it was close to their closing time. I visited the bank at 4:20 PM with the intention of opening a new account. However, to my disbelief, the staff member at the front desk informed me that they were unable to conduct any new business because they closed at 5 PM. I was shocked by this rigid policy, as it seemed completely unreasonable to turn away potential customers nearly 40 minutes before the officially stated closing time. This lack of flexibility and refusal to accommodate customers' needs is unacceptable, especially in the service industry. It is evident that Chase Bank prioritizes their own convenience over the satisfaction and needs of their clients. As a customer for more than 20 year , I felt disregarded and undervalued.
Jun 12th, 2023