Jeannie's TV & Appliance

This company is a mess! I requested service on 2/22, heard back on 2/27. I spoke with a woman who advised she would get someone out for an estimate. A gentleman called later and gave me a diagnosis of the problem over the phone. Samsung's website said the issue was entirely different. He advised he would be out to look at it monday, but also texted me an estimate. He called later to schedule something tuesday(today). Today, the company called me and a woman gave me an estimate double the price he gave me last week, and said there was no appointment for him to come out today. Absolutely a mess! I am willingly dealing with a broken dishwasher for however long needed- just to avoid working with this company any longer
Mar 7th, 2024

Called 3 weeks ago about my broken fridge and got a voicemail today from someone I can't understand wanting to come out this afternoon with no notice like I can drop work to be there. It's only been 3 weeks with no fridge guys. Thanks.
Dec 23rd, 2023

Other than the incompetent repair person and piss-poor customer service, I have no complaints.
Dec 22nd, 2023

Just said goodbye to Aaron, the technician who was dispatched to service our Samsung Frame TV. The service call was arranged through Samsung Support, though warranty coverage has expired. (We would not have known about Jeannie's otherwise.) Appointment was scheduled only 1 day after submitting the request, and the appointment date was only 3 days later. Points for promptness. Technician Aaron arrived as scheduled and with advance notice of his arrival time. Points for communication. Aaron is an engineer who previously worked for Samsung designing product relatability. Huge points for technician knowledge. Aaron quickly tried an inexpensive fix but the problem was elsewhere. Points for ethics and customer savings. When fully diagnosed, the repair would have cost 2/3 that of replacement, so we chose not to move forward with the repair and to pay only the trip charge and diagnostic charge, a reasonable $129. More points for customer savings. Aaron also provided great advice about selecting a replacement, based on his firsthand knowledge of how Samsung builds its biggest TVs by hand and those have much lower defect rates. More points for technician knowledge. And throughout the entire service call, Aaron proved friendly, trustworthy, experienced and helpful. Our experience with Jeannie's TV & Appliance was outstanding.
Dec 22nd, 2023

Dec 14th, 2023