Chamber of Commerce

      First Merchants Bank

      ( 10 Reviews )

      First Merchants Bank
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      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.6 - (10 reviews)
      4
      0
      0
      0
      6
      Read Our 10 Reviews

      Chamber Rating

      2.6 - (10 reviews)
      4
      0
      0
      0
      6
      › ‹
      • AP

        Very Unprofessional. I called the east Chicago branch and left a voicemail inquiring about a home loan. Their person butt dialed my phone number at around 8pm. They never returned my phone call. Hmmm I wonder why!?? I went with another lender.
        Aug 20th, 2023

      • Brandon Hillman


        Sep 11th, 2021

      • Kristine Hendrickson


        Apr 10th, 2021

      • Christine Stessl

        Bad service from people who don't know their jobs. We were with Citizens for decades and never had problems like this. Imagine going into a bank to pay off your mortgage and THEY MAKE A MISTAKE DOING THAT, a mistake so bad it left a balance on our account which of course was accumulating daily interest for them. We're outta there! I'd give them zero stars if I could.
        Jan 28th, 2021

      • Jimmy Santucci

        If I could give zero stars I would. This branch specifically will tell you one thing and deny it later. Extremely quick to charge you fees even if the problem was on their behalf and will actually argue with you when you try to explain to them why they were wrong instead of fixing the problem. Sadly this was not the first time but it will surely be the last. Horrible customer service.
        Apr 14th, 2020

      Read Our 10 Reviews

      About
      First Merchants Bank

      First Merchants Bank is located at 707 Ridge Rd in Munster, Indiana 46321. First Merchants Bank can be contacted via phone at 219-836-5500 for pricing, hours and directions.

      Contact Info

      •   219-836-5500

      Questions & Answers

      Q What is the phone number for First Merchants Bank?

      A The phone number for First Merchants Bank is: 219-836-5500.

      Q Where is First Merchants Bank located?

      A First Merchants Bank is located at 707 Ridge Rd, Munster, IN 46321

      Q What is the internet address for First Merchants Bank?

      A The website (URL) for First Merchants Bank is: https://www.firstmerchants.com/locations/Munster-Ridge-Road-Munster-IN

      Q What days are First Merchants Bank open?

      A First Merchants Bank is open:
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 12:00 PM

      Q How is First Merchants Bank rated?

      A First Merchants Bank has a 2.6 Star Rating from 10 reviewers.

      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM

      Related Categories

      Ratings and Reviews
      First Merchants Bank

      Overall Rating

      Overall Rating
      ( 10 Reviews )
      4
      0
      0
      0
      6
      Write a Review

      AP on Google

      image Very Unprofessional. I called the east Chicago branch and left a voicemail inquiring about a home loan. Their person butt dialed my phone number at around 8pm. They never returned my phone call. Hmmm I wonder why!?? I went with another lender.

      Business Response on Google Sep 20th, 2023
      AP, thank you for letting us know. We're sorry to hear you had an experience that clearly did not meet your expectations. This is something we take very seriously. We would like to escalate this to a VP Market Leader to ensure your priority service. If you would, please provide us with good contact information (phone number and/or email) and a good time to reach you. You can provide this by either calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact. Please know that we are committed to quickly making this right and our Market Leader will attentively work with you to better address the issue you experienced.

      Brandon Hillman on Google

      image

      Business Response on Google Dec 6th, 2021
      Brandon. We're sorry to see that you had less than a positive experience with our bank. If you'd like to provide more details so that we can help our staff improve, please email our Customer Service team at [email protected] or give us a call at 1.800.205.3464. Thank you.

      Kristine Hendrickson on Google

      image

      Business Response on Google Dec 18th, 2021
      We're sorry to see you gave us a 1-star for service. Please contact our Customer Service team at [email protected] or 1.800.205.3464 so we can help resolve any issues you may have.

      Christine Stessl on Google

      image Bad service from people who don't know their jobs. We were with Citizens for decades and never had problems like this. Imagine going into a bank to pay off your mortgage and THEY MAKE A MISTAKE DOING THAT, a mistake so bad it left a balance on our account which of course was accumulating daily interest for them. We're outta there! I'd give them zero stars if I could.

      Business Response on Google Sep 11th, 2020
      Christine - Thank you for reaching out to us. We're sorry to hear you had a poor experience at our Munster Ridge Road banking center location. If you could please email [email protected] with a good phone number or email to reach you, we will have someone from our Customer Service team contact you ASAP. You can also try calling them at 1-800-205-3464 to resolve the issue. Thank you.

      Jimmy Santucci on Google

      image If I could give zero stars I would. This branch specifically will tell you one thing and deny it later. Extremely quick to charge you fees even if the problem was on their behalf and will actually argue with you when you try to explain to them why they were wrong instead of fixing the problem. Sadly this was not the first time but it will surely be the last. Horrible customer service.

      Business Response on Google Oct 14th, 2020
      Jimmy - Thank you for reaching out to us. We're sorry to hear you had a poor experience at our Munster Ridge Banking Center. If you could please email [email protected] with a good phone number or email to reach you, and we will have someone from our Customer Service team contact you ASAP. You can also try calling them at 1-800-205-3464 to resolve the issue. Thank you.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 10 Reviews )
      4
      0
      0
      0
      6

      Write a Review

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