Community Ford of Mooresville

I worked with Don and Devon on getting my new truck! It was a great experience. Truck was very clean and an excellent price! I would recommend my friends and family to go to Community Ford!
Mar 30th, 2024

Here is my review in the form of a letter sent to this Dealership today. Approximately 3 weeks ago, I was interested in buying a Used 2017? Hyundai Sonata Hybrid Limited that was for sale at your dealership. I spoke with your Sales people, Matt Adamson & Donna Owen, and told them I was very interested. Both Matt and Donna were very professional in my dealings with them. Neither of them mentioned that someone had put a $50 deposit on the vehicle and I don't believe they were aware of that fact. Over the course of two days, I was put in touch with your finance guy (don't remember his name) and he started the process of setting up financing. When I told him I wasn't interested in GAP financing or Credit Life Insurance, he stopped me mid-sentence and said, "Well you know there is a deposit on that car." I said "Is the car for sale?" He said it would depend on the person with the deposit and what happened that afternoon. Needless to say, the car was sold to that person. What I would like to know, is why your finance guy ran my credit through Chase Auto and subjected me to a 4 point decrease in my 870 credit rating? This also triggered an loan account denial on a vehicle that was not available for sale. Look for a scathing review online from me. I am less than impressed with the manner in which your representative tried to strongarm me into buying a service (GAP insurance, etc.) I did not want.
Mar 29th, 2024

Im a happy customer. Don is so awesome. Everyone in the building has awesome customer service. Im very satisfied he did everything to make sure I pulled off in a car after weeks of searching. I highly recommend.
Mar 26th, 2024

What started as a pleasant experience, quickly turned into a nightmare. My husband bought a truck, only to pass away 5 days later. I went to return the truck and was given 3,000$( still waiting for check) out of an 8,000$. Down payment . They made 5,000$ profit from a crying widow.
Mar 24th, 2024

I had a great experience at Community Ford of Mooresville. The guys working were very friendly and helpful as I went through the process. Don, who I worked with the most, was fantastic as well. Very happy with my experience!!
Mar 15th, 2024