Hours

Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Chamber Rating

3.6 - (269 reviews)
143
30
10
10
76
Read Our 269 Reviews

Chamber Rating

3.6 - (269 reviews)
143
30
10
10
76
  • Rachel Dorn

    Marked my package as delivered, package was not delivered. I filed a claim, and after maybe two days they say they can't find my package. I don't know if they even tried.
    Apr 4th, 2024

  • Joshua Bumphus

    Horrible costumer service!! They also lied about delivering my package despite me being home all day to wait to receive and sign off. Then I went to the costumer service center and they were closed twice, without updating their service hours! I will avoid using them again indefinitely.
    Mar 28th, 2024

  • whitney hurd

    Says it closes at 6pm..why are they locked up and shut down at 330pm ? With other locations on door like they are out of business..we need service
    Mar 27th, 2024

  • Sheron Smith-Weathers

    The Supervisor was so rude to me today!!! I said nothing rude at all it was like he was on drugs!! I showed him my QR code for the return shipping he said it wasnt working that he needed two QR codes I said no sir you just need this one. He even yelled at me and told me to stand to the side why help another customer in which they were white, he was nice as the presidents butler but extremely rude to me!!! I will go all the way across town to another store or better yet I am never using UPS again!!! I even asked another clerk and he told me I was going to wait for him!!! He told me I could leave if I wanted too I could have kicked his teeth out his mouth!!!!
    Mar 21st, 2024

  • steven waltz

    Friendly staff. They directed me to the back where my customer was located to deliver a dumpster from Really Good Dumpsters
    Mar 20th, 2024

Read Our 269 Reviews

About
UPS Customer Center

UPS Customer Center is located at 910 W 16th St in Indianapolis, Indiana 46202. UPS Customer Center can be contacted via phone at 888-742-5877 for pricing, hours and directions.

Contact Info

  •   888-742-5877

Questions & Answers

Q What is the phone number for UPS Customer Center?

A The phone number for UPS Customer Center is: 888-742-5877.


Q Where is UPS Customer Center located?

A UPS Customer Center is located at 910 W 16th St, Indianapolis, IN 46202


Q What is the internet address for UPS Customer Center?

A The website (URL) for UPS Customer Center is: https://locations.ups.com/us/en/in/indianapolis/customer-center-006645.html


Q What days are UPS Customer Center open?

A UPS Customer Center is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM


Q How is UPS Customer Center rated?

A UPS Customer Center has a 3.6 Star Rating from 269 reviewers.

Ratings and Reviews
UPS Customer Center

Overall Rating

Overall Rating
( 269 Reviews )
143
30
10
10
76
Write a Review

Rachel Dorn on Google

image Marked my package as delivered, package was not delivered. I filed a claim, and after maybe two days they say they can't find my package. I don't know if they even tried.

Business Response on Google Apr 4th, 2024
Thank you for contacting us. We are sorry for the inconvenience. We would like to know more information about the drawbacks. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram, or Twitter @UPS.

Joshua Bumphus on Google

image Horrible costumer service!! They also lied about delivering my package despite me being home all day to wait to receive and sign off. Then I went to the costumer service center and they were closed twice, without updating their service hours! I will avoid using them again indefinitely.

Business Response on Google Mar 28th, 2024
Hello, Joshua. We're sorry to read you didn't find this location open. We apologize your experience did not meet your expectations. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or X @UPS.

whitney hurd on Google

image Says it closes at 6pm..why are they locked up and shut down at 330pm ? With other locations on door like they are out of business..we need service

Business Response on Google Mar 28th, 2024
We apologize your experience did not meet your expectations. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or X @UPS.

Sheron Smith-Weathers on Google

image The Supervisor was so rude to me today!!! I said nothing rude at all it was like he was on drugs!! I showed him my QR code for the return shipping he said it wasnt working that he needed two QR codes I said no sir you just need this one. He even yelled at me and told me to stand to the side why help another customer in which they were white, he was nice as the presidents butler but extremely rude to me!!! I will go all the way across town to another store or better yet I am never using UPS again!!! I even asked another clerk and he told me I was going to wait for him!!! He told me I could leave if I wanted too I could have kicked his teeth out his mouth!!!!

Business Response on Google Mar 19th, 2024
Hello Sheron, thanks for contacting us. I'm sorry to read that you have had a bad experience at this location. Please, be aware that this location cannot get a label printed by using a QR code. You will need to visit a UPS Store to obtain the proper assistance on this, but you need to keep in mind that an extra fee may be applied. We'd also like to look further into this matter to avoid this happening again in the future, please contact us via a Private Message or Direct Message on one of our social channels: Facebook, Instagram, or X @UPS.

steven waltz on Google

image Friendly staff. They directed me to the back where my customer was located to deliver a dumpster from Really Good Dumpsters

Business Response on Google Mar 25th, 2024
Thank you for the positive rating! ⭐ We look forward to serving you again soon.

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Overall Rating

Overall Rating
( 269 Reviews )
143
30
10
10
76

Write a Review

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