ADT Security Services

We have used ADT before while we were in North Carolina, they were friendly, helpful, and resourceful with every question we asked it was answered timely and made us feel safe. Dealing with Safe Haven was totally different. FIRST we asked for the same exact set up we had in our last house and the dealer came to the house and said we COULDNT do that we HAD to spend more money to get the security. They would try to upswell everything and even lied to us saying, if you dont spend a thousand dollars in product we will not install it for you. And that is where we are at. We got the exact same set up we had last time and now they WILL NOT install our thermostat because they dont have qualified electricians! Not joke they seek the product and want you to pay a third party to come install! We call every week to have our case looked at and no one will help us. No one will fix it. SAFE HAVEN is the worst dealer for ADT I have ever had the pleasure of working with
Oct 27th, 2023

Worse customer service ever had, and the product doesnt work, dont waste your time and money with this company, here is a better option Vivint :)
Aug 31st, 2023

Worst alarm company EVER!!! Products never work, always going offline, and then, yourself, have to try and fix it. If you can't they will for a fee of course. They also lie to get you into contracts. DO NOT TRUST OR BUY FROM THIS COMPANY. Cheaper doing it yourself.
Mar 24th, 2023

The worst company for security cameras. Never work when they do it's either black and white or grainy. I would like to know how to go about getting my money back all of it. When you call the report a problem you're on hold 20 minutes to 45 minutes. So I figured there must be a lot of problems to be on hold that long. When you're cameras don't work want you to buy other stuff to get them to work. Then they charge for the call for service for the same problems of the cameras not working. Just please let me know how to get all my money back I'm paying for or a service that I have not received. The service that I did receive and I wouldn't call it a professional service was not worth the money I have paid out.
Jun 22nd, 2022

If I could choose 0 stars I would. I was a 9+ year customer and it took over a month to get a service person out to my shop. It took several calls to get service cancelled over a 3 day period. I was hung up once and had to call back twice to get service cancelled and still 3 weeks later they charged me for in Jan for another month even though on 12/21 I spoke to billing to cancel. When I spoke to them on 1/4. they basically said my service would be over once they got around to it. What a joke .....Never again!!!!!
Jan 31st, 2022