Embassy Suites by Hilton Indianapolis North

Laura Weiskopf _{on Google}

Apr 11th, 2024

We were in town for the eclipse and, sadly, did not have a great experience, as they seemed stretched beyond their maximum capacity. The hotel did not seem prepared for the amount of visitors that would be in town for the eclipse event, as well as apparently several sports tournaments. Amenities were lacking, as was the service and overall comfort.

Josh Weise _{on Google}

Apr 7th, 2024

Nice hotel, in a convenient location. Rooms could use a facelift. Staff was awesome!

Aziz Bodal _{on Google}

Apr 7th, 2024

I stayed with my family to see the eclipse. We were checked in promptly even though the hotel was fully booked. The staff were courteous and friendly. They had a goodie bag for us when we arrived for each of us. We had a king suite room which was clean and tastefully designed. It was nice that the room had a door as well.
The highlight for us was that we were fasting the next day and the staff was able to accommodate our early morning meal (iftar) 45 minutes before their normal breakfast start time at 6 am. There was a nice variety of pastries, eggs, juices, cereals and cakes.
The kids had a blast at the pool which stays open till 8 or 9pm for kids and midnight (I believe for adults).
Thank you!

C 4 _{on Google}

Apr 6th, 2024

This place looks run down, at most every corner. Could use a remodeling job. Rooms are dirty too.
Rooms: Dirty.

Zach Brinkmoeller _{on Google}

Apr 11th, 2024

Great breakfasts and nice happy hour!
Hotel put together solar eclipse goody bags!
The hotel rooms were clean, but were showing age. Functional desk area for family board games, but chair was falling apart and showing its inner foam.
2 TVs were nice, but no modern tv channel menu. Either QR code for phone for channel list or scrolling tv guide.
The room came with a nice sink area with microwave, fridge and coffee maker
The bathroom was fairly nice overall. It was great to see liquid soaps that are refilled by the staff in the hotel room. I get tired of having a bar of soap in most hotels that I bring liquid hand soap along, but I didn't need it for this bathroom. The tub shower was fine but again felt outdated. We had somewhat warm water all mornings and hotter water on our last morning, so having more temperature control on the water would've been nice.
The sleeper sofa in living room would've been iffy if I had to sleep in there. There is a fairly large gap under the room door which lets in lights and you can see reflections on the threshold, which is very weird and annoying. It let in noises too. The room door has windows on each side that are fogged for privacy, but still let in a lot of light and the curtains on those windows don't block out any light. So again, for those people using the sleeper sofa, it wouldn't be an ideal sleeping situation
We were a bit frustrated with the temperature of the room and bought a fan for the first 2 nights until we reread the notice by the thermostat to have hotel staff switch over the system to cold air/AC. This was frustrating because we weren't notified of this when booking and it didn't make sense to us that the hotel could switch it over or that they had to switch it over. Most, if not all hotels I've stayed in, have better thermostat controls and we never have to contact the staff. I am not used to having to request this. I probably wouldn't have bought a fan. And my first two nights were kind of restless sleep. After we asked for the staff to change over the piping, it took about an hour or so for staff to come work on it. I wasn't sure what it entailed for the staff to do since I tried calling the front desk to request this and nobody answered and so I messaged the front desk and they said they would send a maintenance request for me. Luckily we were staying in our room for a couple more hours before heading out, otherwise I don't think maintenance could've come in to fix it and it would've been another hot night. They had to come in and undo the air return grate in the ceiling by the bathroom door and move the pipes for cold air. This is very outdated and shouldn't be something happening at a better hotel like Embassy suites.
Front desk didn't answer phone call
We did digital online check in and used our phones to get into the room and that worked just fine, but our phones didn't unlock the side door to the hotel when we had to park in the side lot which was annoying
If you check in on Hilton Honors online, you still have to go to the front desk for the happy hour drink tickets.
There was a soccer tournament for kids in the area so Saturday night was a bunch of kids running around and taking the elevators up and down which was annoying when we tried to go to dinner. We had decided to stay on the top floor, 8th, to avoid people stomping above our heads, but that was a bit of a nightmare for the elevators, the kids were pushing extra buttons, so there were a lot of stops. Parents were busy socializing and not parenting those kids running around.
There are only 4 elevators for 8 floors FYI.
The wifi I could get as a Hilton Honors member was fine overall, about 9 Mbps download, so not very fast, but I could look some things up.
The hotel upcharged for the eclipse which was annoying with what we had to go through.
If I pay what I did, I would hope for a little better experience. Better thermostat control, updated / renovated rooms, maintained rooms, side door access.
Rooms: Outdated, chair was falling apart
2 TVs in the 2 queen rooms with living room.
Wifi for Hilton Honors at 9 mbps
Nearby activities: Board game store nearby called Family Time Games
Safety: Side doors don't unlock with phone key. There is a large gap under the room door which could let something in. The foggy front windows to the hallway could let people see if there are people inside, and that gap could be used to see under maybe
Food & drinks: Excellent breakfasts with wide selections of food, good happy hour selections.
Plenty of restaurants in the area like Panda Express, Texas Roadhouse, Famous Dave's, Denny's, White Castle, Arby's, Indian food, Mexican food.
Noteworthy details: 4 elevators for 8 floors, be prepared to stop often and wait for the elevators often. The thermostat isn't fully under your control. If you need the room warmer or cooler you have to have the front desk set up a maintenance call, which could be done in 15 minutes or over an hour. The rooms are starting to show their age.