Pottery Barn Kids

A few years ago my family placed a large order to fully furnish our 2nd newborn sons nursery with a rocking chair, crib, dresser, and changing station. All purchased from Pottery Barn Kids. As a measure of future proofing we also elected to purchase the toddler conversion kit and full bed conversion kit so we would be confident to have those parts when we needed them years down the road. This weekend we went to use the toddler conversion kit only to find the kit was broken. One of the threaded inserts in the bed rail was defective ; it is not safe to use this part. While customer service completely understood why we would purchase a kit years in advance of using it (weve been burned before by other vendors breaking compatibility over the years) they were unable to replace the kit under any sort of warranty. Pottery Barn Kids was, however, able to take another $250 from me to ship a 2nd conversion kit. That will be the last $250 they or any other Williams Sonoma brand get from me. Deck furniture? Purchase elsewhere. Basement furniture? Purchase elsewhere. Additional kids furniture? Purchase elsewhere. I dont fault the customer service rep. I fault Pottery Barn Kids policies. This is the second time Ive had issues with Pottery Barn Kids. Fool me once shame on you, fool me twice shame on me. There will not be a third time.
Mar 5th, 2024

Im truly disappointed in pottery barn kids. I ordered an anywhere monogrammed chair late on a Sunday night and realized that I did not enter the correct shipping address. I called early on Monday morning and the customer service rep put in the change of address but said it takes 24 - 48 hours to update. I called 2 days later and they said it had not updated. I paid $31 for them to ship it to the wrong address, then had to pay $135 to re-ship it. I know it was my fault for entering the wrong shipping address, but the customer reps should have the ability to correct an order before it ships
Nov 9th, 2023

I cannot say enough how wonderful my experience over the phone with Brittany was. I had ordered an item by mistake and Brittany was the kindest and most helpful customer service person Ive ever had the pleasure of speaking with over the phone. Thank you so much for all your help tonight Brittany and I will continue to shop here because of your excellent service!
Dec 1st, 2022

Cute clothes and furnishings for children
Nov 25th, 2022

The staff is very warm andso helpful. Love the store too
Oct 7th, 2022