Poormans Heating & Air

Feb 18th, 2024

Feb 15th, 2024

What a great company. I called because of of fumes making me Ill, possibly furnace? They came out immediately. He found the cause of the problem in minutes. CO2, very serious. Fixed that issue immediately. Looked at a couple other things for me, and fixed those also right then and there. Real old fashioned customer service. You don't see that these days. I would recommend them to everyone! I give them an A+.
Dec 25th, 2023

What a great company. I called because of of fumes making me Ill, possibly furnace? They came out immediately. He found the cause of the problem in minutes. CO2, very serious. Fixed that issue immediately. Looked at a couple other things for me, and fixed those also right then and there. Real old fashioned customer service. You don't see that these days. I would recommend them to everyone! I give them an A+.
Dec 12th, 2023

High quality, great installation, competitive pricing, and HONEST. Forget the "free" furnace bait and switch. Go with quality. Here's my detailed story about dealing with them: BACKGROUND: I have a 20 year old Trane furnace and central air. It served me well but was starting to have problems. For years, I was a loyal customer for another local HVAC company, and had my equipment serviced annually and paid a monthly fee to be in their preferred customer "club". Then they started taking advantage of my loyalty and began gouging me. The gouging started several years ago, during a routine clean and check, my old company told me my a/c needed a $400 "compressor saver kit". I was really busy at work, so I just told them to go ahead and do it. I figured out later it probably was a scam. But I stayed with them. The final straw was when my old company told me my furnace was in need of replacement because the heat exchanger was cracked. I couldn't see it on their fuzzy video, so this time I got a second opinion, and found out that the furnace was still good, and that what looked like cracks were probably markings maybe from manufacturing. The furnace continued to "run like a Trane" for several more seasons, and I started to look elsewhere for HVAC service. HONEST KENNY: Last winter, I called Poormans for the first time for an annual furnace check, and Kenny came out. He looked everything over and cleaned it, and confirmed it was running fine, but probably nearing the end of its useful life. He told me I probably could get a few more seasons out of it. I appreciated his honesty. I call him "Honest Kenny". LAST WEEK: Then last week my a/c went out. I called Poormans and they sent out Honest Kenny again. I feared the worst, that my compressor was shot. But Honest Kenny told me it was just a bad dual run capacitor, which is a cheap fix. I was so impressed with Honest Kenny that I called the service manager Chad and asked for a quote to replace my system, since I knew my system was old, and furnaces have a way of dying when it is -10 F and you're getting ready to go on vacation. The next day Seth came out and, practicing social distancing protocols, went over my needs and explained all the options. He did his own "manual J" calculations to make sure he was specifying the right size equipment (in other words not using rules of thumb, or just automatically going with the same size I already had). He answered all my questions about features, specs, rebates, tax credits, financing, etc. I could tell Seth knew his stuff. The next day I had several written quotes to review, and after shopping around some more, decided to go ahead. They probably aren't the absolute cheapest, and I could have gone with cheaper equipment than Trane, but cheapest isn't always best. Often you get what you pay for. INSTALL: Seth met the installation techs in the morning, and made sure everything went smoothly. The techs were neat and did their work very professionally. For example, when they installed the humidifier, they didn't just punch into the water supply with a saddle valve like I would have if I did it myself, because those tend to leak over time. Instead, they soldered in a T fitting with a separate shut off (see photo). A couple of tips: 1. Consider their 10-year bumper-to-bumper warranty. It's a bargain. I found that competitor's prices for similar warranty coverage were over twice as expensive. 2. Consider the Trane NEXIA smart home WI-FI thermostat. Its really a slick system, and tracks the weather does everything except make your coffee (see photo). Depending on your equipment, it can help maximize it's efficiency. P.S. Remember the "compressor saver kit"? Honest Kenny confirmed that there was no such thing on my old unit. Services: Heating system installation, Install AC
Nov 19th, 2023