Horizon Bank

Worthless customer service. Couldn't even answer simple questions. The clerk kept passing the buck and sending everyone away instead of actually trying to assist. Several people in front of me got the same treatment.
Sep 8th, 2021

I love the people at this horizon bank. They are polite, responsive and always able to help me out with anything I have related to my account and issues I have!
Jul 17th, 2021

Have been a customer of Salin and later Horizon Bank since they came to Fort Wayne over 20 year's ago. Have had some issues along the way like a couple of cases of fraudulent debit activity and they were very helpful in resolving it. Also we just received a home loan from Horizon Bank and the loan officer (Jas) was very helpful and professional. Would highly recommend. Like anything else, what you get out of something is a more of a product of what you put into it.
Dec 18th, 2020

This location is a great location this has nothing to do with this location but I’m very disappointed in horizon bank I had an auto loan through them for yearssss & I traded my vehicle in & was STILL charged for my loan it took a month for them to “accept” the payment to be able to refund me I still did t get my refund weeks later & called again & they sent to to an address I haven’t lived at in almost 3 years not one person I talked to through this whole thing verified my address (I do take accountability for this as well as I didn’t ask either) but the ladies I talked to at the head office in Michigan were the rudest most unhelpful unprofessional “loaners” I have spoke to told me it was my fault I didn’t call in & tell them to stop payment & it was my fault they had the wrong address no customer service skills what so ever & did absolutely nothing to help the situation besides make it worse I would not recommend getting an auto loan through horizon bank
Oct 19th, 2021

They are so slow on their transactions on the internet. This is not a good bank to go to.
May 16th, 2020