Petco Vaccination Clinic

My dog did not receive all the vaccines I requested at our appointment so I had to go back in and get his flu vaccine added on. I was charged an additional $5.99 materials fee but it was not my error. Further, I told the technician that my dog uses Revolution and has a BAD reaction to heart guard. My prescription given was heart guard. I was told this would be updated and sent to me but it has not been. I tried to call the customer line and now Im told I have to go back to when they have a clinic open to ask about fixing the error again.
Feb 17th, 2024

Apr 20th, 2020

Would give zero stars if I could. Booked my cat an appointment to get her rabies vaccine here. When I got there they asked what vaccines she was needing, I told them I just needed the 3 year rabies. They asked if I wanted to add on any additional vaccines as she was due for all her vaccines. I said no, just the rabies as I already had an appointment for her other vaccines at a later date through her normal vet. They then quoted me $113 which seemed steep but given that I had never gone through vetco before I assumed this was just another overpriced vaccine situation. I then watched as they administered 2 different shots and an oral solution to my cat which I found weird, but again didnt question as Im not super knowledgeable on pet vaccinations. I paid and left and they said they were emailing a visit summary. When I reviewed the summary it showed that not only did she not get the 3 year rabies, but she got 2 vaccines I did not ask for and a 1 year rabies shot. They had sent a survey to my email asking me to review my recent visit and I expressed my frustration about the situation. An associate with Vetco then reached out defending her staff and offering a 20% off next service as a solution/apology. Bad business practices, unethical medical practices. Will absolutely not be using that 20% coupon as I would never take a pet here again.
Feb 28th, 2023