Staybridge Suites Elkhart North, an IHG Hotel

Mar 26th, 2024

This place is a huge disgrace and the lady at the front desk caused nothing but trouble!! Upon checking in she asked how many were staying the night and I said me and my two girls she said okay. Gave us our keys and off we went on a crazy maze trip looking for our room. We finally find it after walking through the entire hotel and the keys both dont work. Have to go all the way back down and told her it wasnt working. She asked which door that the outside doors werent working with the key and I said no I cant even get in my room. She then redoes the cards. EVERY SINGLE OUTSIDE DOOR JUST OPENS UP AND ISNT EVEN LOCKED! HUGE SAFETY ISSUE!! We go back up and thankfully it works. She yells my name as I am walking in the hallway, very unprofessional, asking if I was having a party and I said I have some guests coming and she said you cant have party, how many people you have? I said like six people, she said you taking party to pool, I said no everything is in the room. She said okay that is fine just dont disrupt guests. I said okay we wont. We go upstairs and have our pizza and then head to go swim. She then comes into the pool area yelling and threatening me saying that I said the party wasnt going to be in the pool. I said the party stuff isnt in the pool its in my room were just swimming. She then says we have one hour to swim then shes calling the COPS if we arent out of the pool. THE POOL IS ALSO NO LOCKED. Im like seriously whatever we will stop swimming in an hour. She continues yelling at me and just wont quit so I move away from her and just ignore her. Another lady who was just in the pool area confronts her and tells her to leave the pool area that she shouldnt be yelling at me with children around to see. We leave the swimming area half an hour later and go back up to the room for cupcakes and ice cream. Once again she comes pounding on my door saying she needed to check my room bc theres a leak in the hotel room below me. She practically pushes her way in and starts looking around and wants to go into the bathroom and I said no someone is in the shower. She said okay call me when they are done. Five minutes later she calls up and says the water isnt leaking anymore so just stop using that shower. Then she says that room 103 below us is saying were being too loud and we need to stop stomping and running around. NO ONE was even doing that. My 40 pound 7 year old was just walking as she is autistic and is always moving around pacing. Again says they will CALL THE COPS. 10-15 minutes later the COPS are pounding on my door, THREE of them, saying we are being disruptive and other guests are complaining, LIES I said I paid for this room I am not leaving! All were doing is watching tv winding down for the night. They say she told them we are blaring music and jumping around. The COPS say that according to her we are trespassing and they are there to escort us out and they need the adults name and birthday and we CANNOT come back on their property. We tell them they dont need our names that were not giving them our names, it just me and my mom there with my four kids. The COPS say we will be arrested if we dont give them our names. I paid $430 to stay here for one damn night and I get harassed by the lady at the front desk the entire time, the cops come out and ESCORT us out. Rooms: Couldnt even shower without it leading to a leak to the lower floor. Safety: NOT A SAFE PLACE AT ALL. EXIT DOORS WERE UNLOCKED AND ANYONE COULD JUST WALK RIGHT IN. Noteworthy details: TERRIBLE FRONT DESK LADY NOTHING BUT ISSUES KICKED OUT WITHOUT A REFUND($430) PHONE ONLY IN ONE ROOM AND COULDNT HEAR IT RING RUINED MY 7 YEAR OLDS CELEBRATION NOT KID FRIENDLY
Mar 23rd, 2024

Mar 17th, 2024

Mar 11th, 2024

Jeremy is the best! Very welcoming and friendly place.
Feb 26th, 2024