The Residences of Wilmette

Apr 2nd, 2024

Feb 29th, 2024

Just visiting...stuffie
Jan 18th, 2024

Overall, RoW is such a a great building and in a great location. I wont say that management is bad, per se, but how the building is managed relative to maintenance is disappointing. The biggest gripe I have is the lack of follow through and the sense of urgency around maintenance issues (the maintenance guy is amazing its management thats the issue). If you put in a ticket, get ready for no response or update until you go to the office and complain. Then, while helpful in escalating, the excuse is often we only have one maintenance person for several buildings. But then magically, your requests are completed. Look I get it, but to live in a luxury building in the North Shore and having to wait weeks for basic repairs is absolutely unacceptable - hire a second person and for the money were charged in rent, you absolutely have the money to do so! Also, the second floor facing north is a green roof which is amazing for many reasons but its also a haven for insects that make their way into your apartment because of the lack of, in my mind, proper OUTDOOR, insect/pest control. And again, you raise maintenance tickets for pest control and nothing. Also, it would be great if the garage could get a proper cleaning, please. Its extremely dirty and dusty. Ive had indoor parking before and never seen the level and layers of dust that I see in this garage. Turn on the exhaust fans and wash down the garage. Overall, love the building and see myself staying there but I would like to see better accountability and service on the maintenance front.
Sep 20th, 2023

Response to the reply: Actions speak louder than words, and Im sure you will be as polite as can be - on this platform. For anyone reading this, if you filter the comments by newest youll see the trajectory of how things are going here. Relocation was brought up by us at which point the power was fixed immediately - one can presume its because you didnt want to pay for relocation - and only fixed the power outage when the village rules were brought to your attention. When we called you in the middle of the night, there was no way to reach you prompting us to then try the previous manager who we did get a hold of. Furthermore we were told there are no electricians on site overnight. This is helpful for other people to know. Ten minutes after I said 11:00 is fine, the elevator was suddenly booked with the other tenants moving van already parked outside. Hard to think that can be coordinated at lightening speed meaning you had already double booked the elevator and refused to admit it. You say you are committed to maintaining respectful communication - so if you think your interactions with us were respectful you have a completely different definition of respect. Not listening to us, making excuses when criticized, blaming us, and trying to justify your actions with this huge wall of defensive text show that you actually were not appreciative of our patience - or willing to help in any meaningful way. Furthermore, your threatening demeanor makes me extremely hesitant to contact you directly. ------------------------------------------------------------------------------------------------------ This place goes through several property managers. We recently had the power go out for 18 hours and no one was responsive until we told them they are legally required to relocate us if they dont get the power back on and filed a complaint with the village. The roof leaked and the kitchen pipes also leaked within the last few months resulting in flooding with no response from management. They most recently made a mistake with scheduling the service elevator booking and double booked it and instead of taking responsibility and helping us fix it the property manager Jake began yelling at us instead. Would not recommend living here.
Sep 6th, 2023