TA Travel Center

Cynthia (cashier) should learn a thing or two about customer service, I visited your store on April 2 and she was rude.
Mar 30th, 2024

Edward She behaved very nicely.
Mar 13th, 2024

In the service Lady Lisa she is polite helpful and professional
Mar 8th, 2024

The best part of my visit was meeting Sara, the receptionist. She was really cute and friendly. She greeted me with a smile and made me feel welcome. She also helped me with the paperwork and answered all my questions. She was very knowledgeable and helpful. I enjoyed talking to her and I hope to see her again soon. I would highly recommend TA truck service to anyone who needs truck repair and maintenance services. They are the best in the business and they have a lovely staff. Thank you for taking good care of me and my truck!
Mar 7th, 2024

My recent experience at the TA truck stop in Troy, IL, left me utterly dismayed and frustrated. Arriving with a dead car battery, my wife and I sought refuge from the freezing cold in the driver lounge. Instead of finding temporary respite, we were rudely awakened by the general manager, who unjustly accused us of overstaying our welcome after only two daysan absurd assertion in the realm of truck stop norms. After finally receiving help to jump-start our car and grabbing a quick meal, we returned to wait for our Amazon packages. However, what followed was a series of humiliating events. Just as we were settling in, three police cars arrived, interrogating us as if we were criminals. Despite our full cooperation and explanation of our situation, the encounter left us feeling demeaned and unfairly treated. It was only after this unwarranted confrontation that we mentioned the Amazon packages, a detail we had forgotten to disclose earlier. This omission led to further confusion and exacerbation of the situation. In summary, my experience at the TA truck stop in Troy, IL, was nothing short of a nightmare. The utter lack of empathy, professionalism, and common decency displayed by the manager tarnished what should have been a routine stop. I never thought I'd encounter a real-life "Karen," but alas, here we are. I wholeheartedly give this establishment a resounding 0/10 and strongly caution others against patronizing it. Spare yourself the aggravation and seek out a truck stop that respects and values its customers.
Mar 2nd, 2024