Massage Envy - South Elgin

blanca floriano _{on Google}

Jan 30th, 2024

WORSE MASSAGE EVER, I want my money back. I went there yesterday hoping to get a good ,relaxing full massage( I really need it). And I was very disappointed from the beginning to the very end. From the minute I walked in, I told her all my areas of pain and focus. I also mentioned I wanted DEEP pressure, and through the whole session, she never once went deep. It felt more like light rubbing, even when i told her i wanted more pressure. She said to me," i can't do that, that's not for you." I had picked this therapist because she "works all pressures"Then she missed half of my body! And never even addressed my areas of pain. By the end of the session I was laying on that table angry and full of anxiety. Unfortunately, I woke up with my back still burning from pain and tension.

Tiffany Heun _{on Google}

Nov 14th, 2023

Came on Sat. Was denied service because I didn't mention I was pregnant and the therapist was not certified in pre-natal. Mentioned I was high-risk. Rescheduled to Tuesday with Pre-natal specialist and denied service while naked and on table because no one mentioned that high-risk needs a Dr. Note. Lots of miscommunication. Embarassing to be naked and pregnantnon a table only to be told I need a Drs Note last minute. Been very loyal coming to this location which is completly out of my way and not helpful being pregnant either. Sorry does not cut it. I refer numerous people here and now am reconsidering based off this. Spoke with Manager and although nice lady, sorry is not gonna cut it twice in less then a week. Just will go elsewhere. Thanks!

Mark Moeller _{on Google}

Aug 3rd, 2023

I will not be going back to this location after my last experience with my wife. I would not recommend a couples experience here.