Rosecrance Mulberry Center

Mar 27th, 2024

Mar 4th, 2024

I was referred to the Mulberry Center after months of being strung along by Rosecrance's access team and waiting for inpatient treatment for substance use disorder. It was explained to me that the facility offered 2-weeks of dual-diagnosis treatment (mental health & substance use), but upon arriving at the facility I quickly realized that this organization was not equipped to offer either of those treatments. I left after 2 days of "treatment" and this is why: - While I recognize this facility is understaffed, the staff that were there spent much of their time at the desk not interacting with patients unless patients were to ask for something or there was designated group time. When patients did ask for things it was usually met with apprehension or attitude. - The staff often spoke about inappropriate things particularly involving their work (e.g., staff members referred to their coworkers as 'paycheckers' a term used to describe staff members who did not care about the work they did as long as they received a paycheck, complained about policies, complained about patients, etc.) - It was noted that the director of this facility who has their office in the same building as the patients mentioned they "had never stepped inside the patient's bathroom area" and then said "is that bad?" and held their hand to their mouth as if they knew it was bad. And yes, I do believe that is bad as the director of the program should be aware of the environment and safety that their clients are asked to live in. This only highlights how disconnected the staff are from the services they offer. - At one point I found a bag with a string in it (long enough to wrap around someone's neck) that appeared to have been resting in plain sight for quite some time. Upon bringing it to the staff member, the staff said, "Ooh I'm glad you were brave enough to touch that" insinuating that it was too dirty for staff to touch even though it was a hazard. - The groups and mental health treatment that was offered appeared elementary and centered largely around coloring and other menial tasks. - Upon arrival, you are given a schedule of what treatment should look like, but that schedule is not accurate to what actually occurs in the facility and only a fraction of what was on that schedule was offered. - When I inquired about 1:1 counseling and working with someone to create a treatment and discharge plan I was explained that if I wanted 1:1 time then I needed to approach staff. So, just to clarify, no actual counseling is offered here and it is the responsibility of the patient to seek out 1:1 counseling but only when they are in distress which seems counterintuitive to what should occur in a behavioral health facility. - This facility has no business calling itself a treatment center for dual-diagnosis and is at best a safe place for those who are in crisis. If you are looking for serious help regarding your mental health this is not the place for you.
Jan 18th, 2024

Dec 28th, 2023

I came here back in August of 2022 from swedish american hospital and this place does not help mental health at all. If anything they make your mental health worse! They sign you up with counselors over on N Main st that do not give a rats behind about you at all and rush to graduate you for medication to your primary care doctor. Groups are worthless and contain information that should come as common sense like you're being treated like a child WOULD NOT RECOMMEND!
Apr 8th, 2023