SureStay By Best Western Rockford East

Not quiet... too close to the freeway. Otherwise, worth the money. Well maintained.
Jun 29th, 2023

This is a SureStay by Best Western.
Jun 27th, 2023

Pictures do not unfortunately portray this property much at all. I was surprised most definitely when we pulled up after 6 hours of driving. I booked through Expedia & boy that was a hassle to get someone on the phone to refund. I did not enjoy having to explain that my service dogs weight did not apply to their pet policy either. While the owners did refund us for our stay, the moment I got into the room, I was greeted with a live bedbug & found a prescription bag & womens used underwear in the crack of the wall & AC unit. Definitely not worth staying here. Holiday inn right next door is more worth your money in my opinion. When I brought the bug to the owners front desk, he said well I just had someone here to spray so I dont know how this could be. When I told him about the underwear & prescription and listed the persons name on it, he stated, well I had just put someone in there and they wanted 3rd floor so I moved them, they forgot their things. Like WHAT! Unacceptable.
Jun 18th, 2023

Half night stay, not more. Highway close hotel, very loud. Breakfast waffles and toast, coffee
Jun 14th, 2023

The rooms are clean and the beds are comfy. The TV in the room was huge and my only complaint is that the floors have a slight dip in them and the tub is dipped as well. They have a decent gym that is hidden and the breakfast food is pretty good.
Jun 11th, 2023