U.S. Bank Branch

ATM is constantly out of money. Update 10-15-23 out of money again today. Another update 12-9-23 ATM out of order AGAIN. Then US Bank has the nerve to charge me a fee for using the ATM across the street. I'm switching banks I'm over this.
Dec 26th, 2023

The lady whose eyeballs are popping out of her head is VERY RUDE! Needs some customer service training!
Nov 15th, 2023

I ran through the ATM to withdraw cash and the machine retrieved my card but would not give it back. I pressed cancel but it still would not give it back. I called the branch from the ATM machine, just in case my card spit out, but none of the employees in the branch would answer the phone after five minutes of ringing. I pulled up and asked the lady behind me that if my card spit back out to please let me know. She had mentioned that the machine had done the same thing to her card the week before. She tried putting her card in but my jammed card prevented her from doing any business. The long line of customers behind me all couldnt do business that day. I went into the branch and asked (Shawn) if they could retrieve my card because I was leaving the country the next day on vacation and needed it. They refused to help me because their ATMs are managed by another company. I asked for that companys name and number, and again, they refused to give it to me. I called the main customer service number for US Bank and spoke to Crystal who assured me that the manager at the 18th ave. branch has a certain protocol to retrieve my card. Crystal patched me through to the manager, Christine, who again told me that she could not retrieve my card from their US Bank ATM. I will not be doing business with this bank anymore with their archaic malfunctioning equipment that outsources everything to other companies so they do not need to provide customer support.
Jul 23rd, 2023

I am trying to fix my credit card dispute with them since March 9 2023. I gave them all the documents. All Expedia documents of cancellation of my over charges as well. But still they did not fix my problem. I told banker her name was Estefania Romero that I need branch manager, district manager and regional manager email address to complain my problem. But she told me she cant give me. She is busy .she is not here. Look like this people doesnt want to work. I have to give 1 star to write this but I even doesnt give them 1 star sorry. I will still fight.
Apr 17th, 2023

Got double charged for a transaction, disputed it, and US Bank denied the claim. Was a customer for 7 years but immediately closed both of my accounts.
Mar 31st, 2023