Hampton Inn Ottawa (Starved Rock Area)

As expected for American Hampton Inns. A bit better (cleaner) than some Nearby activities: There's a Walmart and a couple of bars
Feb 16th, 2024

Staff was very nice. Breakfast was good and person maintaining area did an amazing job. 4 star on rooms only because you could hear TV and people talking in adjoining rooms.
Jan 26th, 2024

Awesome front desk staff!! Awesome breakfast staff!! We love this hotel , very kid friendly.....
Dec 10th, 2023

Terrible Stay I checked in on the app, picked out my room and then for no reason or explanation they changed my room before I arrived, what is the point of checking in on the app? I had housekeeping come by after a week, left them a tip and the barley cleaned my room. I had to go to the front desk to get clean bed sheets. I made reservations almost 4 months in advanced and then one day when I was picking up more clean sheets at the front desk they told me I had to leave. I guess they wanted to start remodeling and didnt care if they honored anyones reservations. They only gave a 2 days heads up!.I was even working night shift so I had to book another hotel room at another hotel for the same day just to get some sleep and be able to check in. Ive been using Hilton as my go to for business and leisure stays for the past 15 years, often spending over 6 months in a Hilton. To be treated like this is very unacceptable. Just because you are remodeling will not make your Hampton any better it is the people and the dysfunctional cultural that you have implemented that needs to be changed. After 15 years the free breakfast is still disgusting. Who wants to eat the same highly processed foods that you serve. Everything is already precooked in plastic bags, all they do it warm it up.
Feb 22nd, 2024

We found this hotel after having a DISASTER of an experience at Fox River Resort Holiday Inn in Sheridan, IL (see my review on their google review page for details). We were pleasantly suprised when we arrived at this hotel. They honestly saved the day for our family!! We were greeted with a smile and warm welcome by Kim. She was so helpful and kind! I asked for a room with 2 queens, she got us into a room right away. They had a smooth check in process. Recieved some water and snacks for the kids. She also gave us recommendations for local activities for families. Kim, we appreciate you! They have very clean, comfortable beds. Well kept rooms. Nice warm pool for the kids and hot tub for the adults. Lots of good choices for the free continental breakfast. Helpful and kind staff. Pool open long hours and late check out made for a wonderful stay for our family. And trust me, we needed it! We are very happy with this hotel and will for sure stay again if we are in the area! We are SO thankful after the horrible experience before arriving here. I highly recommend this place!
Dec 15th, 2023