Mercedes-Benz of Naperville

Greg helped me out, I showed up a bit late and he was already waiting for me outside with the keys, let me test drive vehicle with no questions asked. Some places won’t even let you open the vehicle unless you’re already qualified. Called me over the weekend too to check up on the vehicle and how I was doing, 100% recommend Greg to be your salesman !
Nov 20th, 2021

Adam was very diligent in completing the services my vehicle required and making sure I received my vehicle in time.
Nov 17th, 2021

This was an unplanned maintenance on this vehicle. Mercedes Benz of Naperville’s technicians quickly identified and fixed the problem in a professional manner at a very reasonable price.
Nov 16th, 2021

Awesome Service! Thanks Josh for making the process fast and easy!
Nov 15th, 2021

I’ll start with saying that we’ve had other interactions with this dealership and those have been fine. But this time I took our car (purchased from them and still under warranty and with a service contract) in for a service. The tire pressure indicator kept falling really low and I asked them to check. They did a detailed check and found the tire to be fine, adjusted tire pressure and sent me on my way. Almost immediately the pressure fell again and I went back in. They did the entire check again, this time they said a valve was loose and they tightened it. Again they said the tire was fine and sent me on my way. Almost immediately the pressure fell again. This time when I took it in, they said I’d *probably* taken it somewhere else because there was a plug in the tire. I had not. The car had only ever been to them. They insisted that they had not put the plug in there. And I hadn’t either. So, well, must’ve been elves. Now I need a new tire and of course that’s not covered under warranty but obviously something was going on for weeks during which I took the car in multiple times but they didn’t catch it. Oh and after they were done with everything, and shrugged away what happened, it took them an hour to bring my car out.
Nov 9th, 2021