GameStop

Purchased a Nintendo Switch from the local Game Stop. Purchased the 1 year warranty as well. 2 months later the docking station stopped working. Was told in order to use the warranty I must return everything... Switch, controllers, dock etc. They did not have a replacement for me, they had to mail my entire set back and me (and my 7 year old) waited weeks. Box showed up in the mail. Invoice inside said replacement Nintendo Switch. Box had no switch, was filled with stuffed animals. After countless emails and phone calls. Its been weeks now waiting for a shipping label to send back the 3 little stuffed animals so we can then hopefully get the $300 switch sent to us. Also, had to pay $45 for the new warranty for the replacement the day we sent the old one in. It has been 1 month. Still no switch, still have a box of stuffed animals, and have 11 months left on the warranty for the item we still do not have. We will never purchase a system from a GameStop ever again.
Feb 22nd, 2024

Owner was very nice. Great deals on used games.
Dec 10th, 2023

Oct 5th, 2023

Sean is the most helpful GameStop employee. Great advice and help
Jun 11th, 2023

May 13th, 2023