Chase Bank

Tony T _{on Google}

Oct 21st, 2023

The tellers are phenomenal! Irma and Jesus and odalis, ana, hazel, and I'm sure I'm missing a few. Haven't seen Irma and Jesus in a while, however.
The tellers do an excellent job, and they are the only reason I bank with chase. I'm a local business owner so I am here often. 3 times a week at times
That being said, the manager - I'm assuming - is an absolute disgust. As a manager and business owner myself, I can see that this man has no competency regarding managing.
Here are a couple of examples:
He degrades the tellers in front of customers.
Tellers often have to go to the back to get something, and they all tell always let us know that they will be back with us and come back within 1 minute. But the manager always comes and unnecessarily repeats what was already relayed to us and then scolds the tellers for going to the back even though they need to get coins from the back to complete transactions.
I often see him scold clients or tell them how they should be acting, including younger adults and teens who are smaller. He seems to be scolding them more frequently whenever I have come by.
Several times I have seen him blow up their [tellers] phones trying to call them while they interact with customers or even scold them[tellers] in front of customers for not responding to emails.
Seeing him as a manager at a chase gives me inspection that no matter how bad of a human I am to others or how useless I become, there will always be opportunities for me since this guy is able to be a manager at chase. If he can do it, anyone can do it. The bar is on the floor.
Once again, thank you, tellers, you guys are the best!

CITLALI MARTINEZ _{on Google}

Oct 20th, 2023

Terrible customer service

janie santor _{on Google}

Jul 5th, 2023

No one in house to take care off accounts . Door on vault broke , waiting for repair. So it you need to get in vault or need a banker , forget it . Call first .