The RoomPlace

RapoholicMK _{on Google}

Apr 6th, 2024

I had a terrible customer service experience with roomplace last year.
The mattress I got back in 2018 sinked in the middle after less than 5 years.
To get the 10 year warranty for it I had to also purchase a $240 mattress protector at the time of purchase by the way.
So, after having back pain on a regular basis for months, I scheduled with roomplace for a technician to come and measure the dip in the mattress.
The tecnician came a few days later and measured about 2 inches of dip in the middle of the mattress, taking pictures and all that.
To honor the warranty, only 1.5 inches is enough.
After the technician left I didnt get a call from roomplace, so after more than 2 weeks I called them to ask for the status of my claim, and the answer was: not accepted.
I asked why, and the response was that the the technician measured dip of less than 1.5 inches and warranty can not be activated.
I asked for a of copy of the technicians report, and I was told that I cant get that.
I was advised that I can get another technician after 90 days for another inspection, and that was exactly what I did.
So, after 90 more days of waking up with back pain, another technician came to check the mattress, which by the way got even worse.
He did the measurements, left, and it was the same story. No call from roomplace ever since, no reports or anything.
I bought a new mattress off amazon shortly after, for fraction of the price I paid for the old one, and I have much better sleep without any back pain now.
So, to sum up, roomplace staff is very nice and all that, but dealing with their customer service is a nightmare. I wouldnt purchase anything from this overpriced store ever!