Rosati's Pizza Des Plaines

Feb 8th, 2024

Feb 4th, 2024

Great pizza
Feb 2nd, 2024

I stayed at the Sheraton Hotel with my son and decided to order Pizza to be delivered to our room. There were plenty of places we could have ordered but opted for Rosatis. Rash took our order and for a 10 inch pizza plus French fries and two small sodas it came out to more than $40. I asked him to break down the total cost, as the pizza was only $17.99. It turned out that the pizza plus fries, 2 sodas, tax and the delivery charge totaled more than $40 dollars. I placed the order and after 1 hour the delivery person came with the order minus plates and plastic ware. I called Rash whom I assume is either the owner or the manager and he told me that I would have had to ask for the plates and plastic ware when placing the order. I replied that I would have done so had it was specified in their brocheta or that he could have asked me but Rash said sorry but nothing that could be done now. In my view my hard earned money spent for such a small feast warranted much better customer service than the one provided by Rosatis Pizza from Desplaines, Illinois. Needless to say, I will not ever order from there nor I would recommend this place to anyone.
Mar 24th, 2024

EDIT 1-28-24: Unfortunately, I have to change from 5 stars to 3 stars. The last couple times I have ordered here, the crust has been limp and droopy. I used to be able to pick up a piece, and it would be firm and slightly crisp. But now it flops down, creating a bit of a limp mess (so a lot more napkins needed) and a decidedly less enjoyable pizza. Too bad, because the cheese, sauce, toppings and service are still great. --------------------- UPDATE THREE MONTHS LATER: Still the best pizza, for all the reasons above, and courteous staff. But I do have a complaint regarding their hours of operation sometimes diverging from what their website and printed menu say. Roughly a year ago I was trying to order, and the website said "closed" at about 10:10pm, when they were supposed to be open until 11, and so I had to call. Over the phone they couldn't accept a promo code I had been emailed, but at least I could still place the order. Then tonight, a Monday, I went to the website at 9:45pm to place a pickup order, but a popup said the "website is closed now" (or something to that effect), even though the site also "confirmed" that this location closes at 11pm on Tuesday. I called, and they answered the phone with "Rosatis, we are closed." I said the website says open till 11, and was told no, the hours for Monday and Tuesday are open until 10pm. I asked how long this has been the case, and was told two months. And again -- naturally -- this happened the day after Rosatis had mailed me a promo code. I wish they would get their act together in this regard. If you're going to start closing earlier, change the website to reflect the actual hours. And when it is still possible to order by phone, accept the promo codes over the phone if the website isn't available to take it. I ended up going to the Glenview Rosatis. Not quite as good as the Des Plaines location, but still very tasty, with better thin crust pizza than most area places. ------------------------- Based on my last two pizzas here (both pickup) this is easily the best thin-crust pizza I've had in the North suburbs. Lots of tasty cheese, just the right amount of perfect sauce, and a crispy crust (but not crumbly, burnt or lacking character). Pepperoni has nice crisped edges, and all the veggies I've had taste really fresh. The pizza here is certainly way better than another Rosatis in the area that I've ordered from. In fact, it's better than this location itself used to be some years back. At one point it was a roulette wheel of too much sauce one time, under-cooked and doughy crust another, and fine another. I'll gladly stick with five stars even though one of the items on half of my half-and-half pizza was wrong last time. a Des Plaines Rosatis pizza with an incorrect item still makes for a more enjoyable pizza than the right item from other places. Seriously! (Besides, they offered to make me another pizza after I insisted it wasn't fully what I ordered. But instead of having to wait I asked for some of the missing veggie on the side, and they gave me plenty of it.)
Feb 11th, 2024