BCU

Great staff and great service
Nov 20th, 2022

Bcu is one best financial institutions around they are not let others that all the other bank look for the mighty dollar bcu treats you the way you want to be treated there last concern is money they want to make sure that your problems are taken care of first thats why after i moved to another state i kept them my only bank
Oct 16th, 2022

I personally want to leave an AMAZING review for this branch . I walked in to finish setting up my new banking/saving account I was approved for a secured credit and membership everything was a smooth transition. Well in the process of finishing everything my 7 month old son wake up , I asked the lady who was helping assist me if they had a nursing room she explained they did not but she went out her way to contact her manager if I could use the community room . I did not get her name but I greatly appreciate the gesture !!!!!
Aug 13th, 2022

Jul 20th, 2022

**EDITED Review - Please read below for update after initial review Your experience with this establishment will vary based on who you work with. My first auto loan was a breeze. Paperwork sent on time with everything outlined in detail. Only issue was double dipping on auto payments for first 3 months. "Administrative issue". My second auto loan, not so much. Loan officer added basic loan protection plan which I did NOT specifically ask for and took forever to push everything through. Why would someone tack on additional plans that I did NOT go out of my way to request. I'm sure it was on the paperwork that I glanced over and signed (yes, my fault in theory) but I didn't request an add on service. If I call for an auto loan and nothing else, don't add it or be sure to explain that it is not "part of the loan" (feature/benefit) but rather an "add-on" with a monthly fee. Of course I cannot get back $360 in premiums back. Call center menus also are terrible. How do you post a number on your website for Basic LLP cancellation and when you call, there are no menu options for this. Requires you to go through multiple folks to get you to right department. 2 stars for having the best rates. Everything else is not so user friendly. **Moving this to 5 stars because multiple reached out via phone and email to provide speak with me regarding my concern and provide a resolution. I missed their calls a few times but they continued with their attempts to reach me. This shows TRUE customer service. Many other businesses would have ignore reviews or ask you to call/email a generic number/email which leads to no where. Gentleman on the phone took the time to hear me out, explained his side and ultimately landed on a great outcome. Thank you BCU for putting my concern at ease!
Jun 2nd, 2022