Woodforest National Bank

The woodforest branch in Crystal Lake Wal mart is great! The staff is friendly and helpful. The way banking used to be. Like a small town bank in the townsquare. Keep up the good work!
Apr 8th, 2024

I received outstanding service at the Crystal Lake, IL branch today! Chance and Diane were caring about my issue and immediately took steps to resolve it. Im very pleased with my experience here!
Apr 5th, 2024

Mar 5th, 2024

The Woodforest Bank in Crystal Lake is so awesome. Employees are so awesome they are professional. Theyre kind of care about their customers and they are beautiful people. I thank you for Woodforest Bank and Crystal Lake Illinois. I love the employees. They are very awesome. Thank you.
Mar 3rd, 2024

Sorry to say this bank is all about service fees, transaction fees. ATM fees. My new bank has none of these. Then there is the issue of their new bank machines, in an attempt to do all your banking needs without the personal touch of a teller, they have installed new machines that copy your check to be deposited incorrectly. Example I entered a clearly written check for $49.57 and the machine read it as $449.57. You are supposed to be able to run multiple checks to be deposited at one time but I did not look at every check to see if it was correct on every check. I had put way to much faith in their machine. This error somehow caused a service fee charge due to a teller trying to correct the issue. Another time after bank hours, at the same middle machine I requested a $40.00 withdraw and the machine only gave me $35.00. This was witnessed by three other individuals. This was very embarrassing but I thought there would be no problem reporting the issue. I brought the error to the attention of a teller the next time I was at the store where the the bank is located. I received a letter saying in so many word that no error was found and that I was out the five dollars. Woodforest Bank had just ripped me off! I immediately went to this bank and requested to talk to the manager. Only the assistant manager was on duty so I explained the issue and he told me he would resubmit my request. Two weeks later I get a letter stating they had refunded my money but that $5.00 was credited to my account due to another Woodforest banking error, so guess what... they did not return my money. This proves they will lie or cover up a disputed transaction. I also don't like how they send you a letter and it's always signed as a team not the person doing the actual investigation if any has been performed. When I see the manager he always runs off in a different direction out into the store. I have no recourse but to report this along with my witnesses to our local police department. If you have been victimized by this bank like I have please report it to the authorities.
Mar 22nd, 2024