Chamber of Commerce

      Cold Stone Creamery

      ( 150 Reviews )

      Cold Stone Creamery
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      Hours

      Friday:
      11:00 AM - 10:00 PM
      Saturday:
      11:00 AM - 10:00 PM
      Sunday:
      11:00 AM - 9:00 PM
      Monday:
      11:00 AM - 9:00 PM
      Tuesday:
      11:00 AM - 9:00 PM
      Wednesday:
      11:00 AM - 9:00 PM
      Thursday:
      11:00 AM - 9:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.0 - (150 reviews)
      76
      37
      15
      6
      16
      Read Our 150 Reviews

      Chamber Rating

      4.0 - (150 reviews)
      76
      37
      15
      6
      16
      › ‹
      • Jesus Jay Penarrieta


        Mar 14th, 2024

      • Stephanie Pearson

        Ok I get it. You go to cold stone to get treats and not care about sugar intake. Well I need to and I ordered some no sugar added vanilla. It was so freezer burned I went from check out to garbage can. If you can handle all the sugar that's awesome, it's probably a good place for you, but if you need to watch your sugar intake don't go here because you probably end up with goopy glopy freezer burned trash.
        Oct 6th, 2023

      • Piotr Kaminski

        Very nice place, quick service, and, what is most important, very tasty ice creams. They mix them with extras of your choice, or have premade compositions. And very reasonable price, for medium/large portions. Only drawback is lack of place to sit and enjoy your meal.
        Sep 17th, 2023

      • Stephanie Giesche

        Leaving a 1 star review for the service. Came in tonight around 10:30 PM and had a younger female help us. She was rude and never smiled one time, she legit looked like she hated her job so much, I left wondering why she was even working there. They were out of the ice cream I wanted and she was rude about it, and didn't even apologize, just a "we don't have that." Same thing happened when they were out of a topping I wanted. She then tried to charge me for an additional mix in because she said I asked for extra of something when I didn't, which she did remove when I mentioned it to her. Coldstone should consider hiring people who actually want to be there and enjoy interacting with others. Won't go back to this location because of the staff.
        Jul 8th, 2023

      • Yukari

        Coldstone and their Mint mint chocolate chocolate chip never disappoints
        Jul 5th, 2023

      Read Our 150 Reviews

      About
      Cold Stone Creamery

      For more than 30 years Cold Stone Creamery Chicago, IL has been serving up the finest, freshest ice cream, cakes, smoothies, frappes and shakes using only the highest quality ingredients, and of course, our signature process of preparing your custom ice cream creation on a frozen granite stone.

      Contact Info

      •   312-877-5773

      Questions & Answers

      Q What is the phone number for Cold Stone Creamery?

      A The phone number for Cold Stone Creamery is: 312-877-5773.

      Q Where is Cold Stone Creamery located?

      A Cold Stone Creamery is located at 20 W Ohio St, Chicago, IL 60611

      Q What is the internet address for Cold Stone Creamery?

      A The website (URL) for Cold Stone Creamery is: https://www.coldstonecreamery.com/stores/23263?utm_source=gmb&utm_medium=gmb&utm_campaign=gmb&utm_id=gmb

      Q How big is Cold Stone Creamery?

      A Cold Stone Creamery employs approximately 20+ people.

      Q What days are Cold Stone Creamery open?

      A Cold Stone Creamery is open:
      Friday: 11:00 AM - 10:00 PM
      Saturday: 11:00 AM - 10:00 PM
      Sunday: 11:00 AM - 9:00 PM
      Monday: 11:00 AM - 9:00 PM
      Tuesday: 11:00 AM - 9:00 PM
      Wednesday: 11:00 AM - 9:00 PM
      Thursday: 11:00 AM - 9:00 PM

      Q How is Cold Stone Creamery rated?

      A Cold Stone Creamery has a 4.0 Star Rating from 150 reviewers.

      Hours

      Friday:
      11:00 AM - 10:00 PM
      Saturday:
      11:00 AM - 10:00 PM
      Sunday:
      11:00 AM - 9:00 PM
      Monday:
      11:00 AM - 9:00 PM
      Tuesday:
      11:00 AM - 9:00 PM
      Wednesday:
      11:00 AM - 9:00 PM
      Thursday:
      11:00 AM - 9:00 PM

      Ratings and Reviews
      Cold Stone Creamery

      Overall Rating

      Overall Rating
      ( 150 Reviews )
      76
      37
      15
      6
      16
      Write a Review

      Jesus Jay Penarrieta on Google

      image

      Stephanie Pearson on Google

      image Ok I get it. You go to cold stone to get treats and not care about sugar intake. Well I need to and I ordered some no sugar added vanilla. It was so freezer burned I went from check out to garbage can. If you can handle all the sugar that's awesome, it's probably a good place for you, but if you need to watch your sugar intake don't go here because you probably end up with goopy glopy freezer burned trash.

      Business Response on Google Oct 5th, 2023
      Thanks for bringing this to our attention, Stephanie! Please accept our sincerest apology. We'll be sending your review to the store immediately so the team can check on this particular Ice Cream flavor. We'd like to make it up to you so please send us a quick email to [email protected] with your name, date of visit, store visited and a copy of this review. Thanks!

      Piotr Kaminski on Google

      image Very nice place, quick service, and, what is most important, very tasty ice creams. They mix them with extras of your choice, or have premade compositions. And very reasonable price, for medium/large portions. Only drawback is lack of place to sit and enjoy your meal.

      Stephanie Giesche on Google

      image Leaving a 1 star review for the service. Came in tonight around 10:30 PM and had a younger female help us. She was rude and never smiled one time, she legit looked like she hated her job so much, I left wondering why she was even working there. They were out of the ice cream I wanted and she was rude about it, and didn't even apologize, just a "we don't have that." Same thing happened when they were out of a topping I wanted. She then tried to charge me for an additional mix in because she said I asked for extra of something when I didn't, which she did remove when I mentioned it to her. Coldstone should consider hiring people who actually want to be there and enjoy interacting with others. Won't go back to this location because of the staff.

      Business Response on Google Jul 2nd, 2023
      Thanks for bringing this to our attention, Stephanie. Please accept our apology. Time to loop in the store. Mind sending a quick email with your name, date of visit, store visited and a copy of this review to [email protected] so we can have someone from the store follow up with you directly?

      Yukari on Google

      image Coldstone and their Mint mint chocolate chocolate chip never disappoints

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 150 Reviews )
      76
      37
      15
      6
      16

      Write a Review

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