Casper - Southport Corridor

Mackenzie Flynn _{on Google}

Mar 24th, 2024

Very knowledgeable, helpful and kind staff!

Benjamin Blais _{on Google}

Mar 22nd, 2024

Walked in today to compare the foam vs hybrid mattresses. Upon walking into the completely empty store, we were greeted with hostility like we had broken in. We had barely made it 3 feet inside the door when we were asked "What do you need?" in a very hostile tone by the female presenting staff member. A little taken aback, I stated that I wanted to try out the basic mattress. The salesperson spat back "Well which one" as if I was supposed to have a serial number and stock location ready for her. When I mentioned the $995 price point, she said "We don't have that" and started to turn away like we weren't welcome inside any longer. We immediately left and then burst out laughing based on the absurdity of the whole interaction. Why on earth would an internet mattress company open up a brick & mortar store if they aren't going to stock all 5 mattresses they make? I was fully prepared to spend $1500+ on a mattress, but the hostility of the clerk and the lack of ability to try out the full line up meant that I immediately went to Mattress Firm and bought a Sealy Posturepedic for $699 with free delivery from a very nice guy.

Ronan Morris _{on Google}

Dec 16th, 2023

Sarah and her team are specialist and responsive. But the company itself is TRASH. Customer service in the Philippines... which we ALL KNOW is an absolute joke. It should not have been this difficult to exchange a, clearly legitimate, product.
Thanks for the service, Sarah, but after TWO MATTRESSES, sheets, pillows, weighted blankets, and many others... this will be my last interaction with Casper.
DONE.

Shira M _{on Google}

May 13th, 2023

I love the little houses they have around each mattress that let you try them in peace and comfort alone or with your partner. They dont rush you. Place is clean and the sound environment is calm. I took off stars because one of the salespeople lied about competitors to try to make the sale. There were two salespeople on a Sunday. One appeared male the other appeared female. The guy was all smiles and had great information. The woman seemed impatient the whole time she worked with us. Then we mentioned the Costco version and asked the difference, she used a lot of strong out breaths that seemed huffy and spoke very fast like she was exasperated, and then gave incorrect information about Costco policies to try to get us to buy from her instead. Maybe she had a bad day, and I can understand not loving having your sales undercut by a Costco option. But theres no excuse for lying to get the sale.