Coles County Sanitation & Recycling

We had forgot to change our autopay card so they took our can which is understandable. After paying and getting it setup right it took multiple calls and missing 2 pickups before they finally brought us another can. Shannon, the office person, is so rude. I don't know if she is an owner in someway or what but she definitely needs a class in customer service. Her heavy sighs and rudeness on the phone does nothing to help their business. Time to look into other options for trash pickup in Charleston. I will say that the guys working the trucks are great and we've never had any issues with them.
Mar 3rd, 2024

Great company. Never had any issues. Friendly and reliable.
Feb 5th, 2024

This company does not care about the people that work for them
Jan 29th, 2024

Didn't pick up for 3 weeks but we sure got billed every month on time. Have to call multiple times to get results. Canceled all of our accounts. Left a big mess when picking up their totes. Never again.
Jan 7th, 2024

Dec 12th, 2023