KAAMS Auto Repair

5 stars! Highly, highly recommended. They are extremely honest, fair pricing, and great people!
Mar 7th, 2024

Long story short this shop agreed to do work on my door lock plus give me pricing on a host of other work on a car that had been sitting for some time. I had a couple of conversations regarding the lock with the shop manager and at least one with the mechanic that was going to be doing the work. I was asked for the interior door panels to be brought, which I did. I was told their estimate was the work could be done in about an hour, assuming no new problems were found. That seemed fair and these people had worked on other cars for me with no issues so I trusted them to be honest. The next day I got a call and was told they would not do the work. I asked if the caller was aware I'd been told the work could be done and he responded well he was Karl, the owner and HE was telling me it wasn't going to be done. The other things I'd asked about yes but.... that's OK, I'll just come pick it up. Walked in the shop maybe half an hour later and he was rude and aggressive from the jump. Dropped my card on the counter to pay for the inspection they HAD done and was told not to throw things at him. The card moved maybe three inches to just past the big plastic covid screen still up that effectively prevents me throwing anything at him even if I'd intended to. It just went downhill from there. Finally got my bill paid, jump started the car and left. Oddly I'd just read an older review that stated something similar had happened to that person and had dismissed it based on my experiences to this point. Again this wasn't my first visit, just my first time ever speaking with or meeting Karl and my first (and damned sure last) issue with the company. Shop manager was great. Mechanic Terry was great, I have no idea what I did to offend Karl before I'd even met him, but he had an attitude from the point I answered his call to be told they wouldn't do as they'd clearly agreed. Avoid him you'll likely be fine. Use your best judgement. I've read the response. That is simply not what happened, but it's irrelevant. Anyone can look and see I don't easily give a poor review. I also believe I made it clear that none of the staff gave me any issue at all, only Karl who treated me with contempt from the moment I answered the phone until I was able to leave, which he intentionally took his time with so he could comntinue to insult me. I stepped away from him even as he was behind the counter due to his aggressive and berating attitude. I called the police because he followed me out the door and stood glaring at my girlfriend and I as I jump started a car he was aware had a bad battery and would need that time spent to start in order to leave. I imagine that's on the security cam. I not only never pushed the issue I specifically stated I knew it was out of the norm for your shop and asked if there was interest in doing that work or if you could recommend a shop that would. Your shop had turned away work for me before as it was outside your typical work and we have never had an issue. I expected a no and was appreciative that you would try. Frankly if I'd just been told that there was no interest right off OR if I'd been told politely by Karl that there was a mistake made and the door should never have been accepted you'd be putting a couple of thousand dollars worth of work into that car right now. I was treated rudely so yes, I immediately said I'll just come get it. I did not argue the $130 charge for the inspection done because I had authorized it. This should have been a three minute max credit card transaction, Karl made it difficult. That's just the plain truth. I have given an honest review, people can do as they wish. Hopefully Karl will take this to heart and behave more professionally in the future. Or at least make sure the entire staff is on board with policy. If not, or if the shop wishes to continue to present this as if I was the one being the problem, so be it.
Feb 14th, 2024

Feb 5th, 2024

good work and understanding and were willing to work with me and my hectic schedule!!! thank you!!
Feb 4th, 2024

Jan 29th, 2024