JP Orthodontics - Jayesh Patel DDS

Dr. Jay Patel is the BEST orthodontist Ive ever gone to. People to this day obsess over my smile because the work Dr. Patel did and that speaks volumes!! I recently lost my retainer that Dr. Patel made for me over 10 years ago and I was so bummed to see his office closed!! I went to Hurley and Volk orthodontics in south Elgin and it was a major disappointment to say the least. No one took care of me like Dr. P! He is the BEST in the business and was so passionate about teeth it was so comforting! We miss you Dr. P and your extraordinary work!!
Jan 1st, 2024

No one answers the phone & no one is ever in the office
Feb 20th, 2023

No one answers the phone & no one is ever in the office
Apr 18th, 2022

It's hard for me to even give 1 star.  I would not recommend this business because of multiple reasons:Poor Communication -We often call and no one answers the phone.  They seem to be inadequately staffed.  We leave a message and never get a call back - a prime example of this is when my daughter lost her retainer, we called and left approximately 12 messages over the span of three weeks and never received a call back.    I don't understand that at all; it had to have been deliberate ignoring because it wasn't worth their time or money?   It's possible it would've been covered under our insurance plan but since we couldn't get a call back I had to go to a different orthodontist and pay $250 for another retainer.We have spoken with the orthodontist on the phone and have a hard time getting a word in - hanging up, we feel unheard.  We ask a question and it's hard to get a clear, direct answer.Oftentimes, it's pre-teen and teenage patients getting braces, and this group doesn't communicate with the parents at all - during Covid, we couldn't go in the office with them, so it exacerbated the issue.Poor orthodontic practices -I was never allowed to go with my daughter to the back (another thing that would have been a nice option - parent presence with the ortho would present the opportunity to ask questions, have him explain what he is doing and what next steps are, etc.), but she reported multiple things to me:Poor hygiene - Orthodontist doesn't wear a mask and doesn't always even wear gloves, both of which should be standard in both dental and orthodontic practices, covid or not! (and has coffee breath).Orthodontist sprays spit while talking, and the spit has actually gone on her face and in her mouth! (Once again, wear a mask)Divided attention-Orthodontist talks to assistants while working on her, keeping her with her mouth hanging open while he addresses other issues and questionsPoor skills -Orthodontist has actually dropped brackets and wires into her mouth while working so she has to try to spit them back out.   She literally choked on a piece of wire an inch long; it was in her throat and she was trying to cough it up and the orthodontist said it wasn't a big deal and she'll just pass it in her stool. When getting a mold done for a retainer they didn't give her any rinse to get the material out of her mouth.   The retainer also did not fit well afterward.
Oct 5th, 2021

Dr. Patel and his staff are great! I would recommend his office to everyone!
Dec 25th, 2020