Allure Massage Spa

Lack of customer service and no regard for long time customers. I understand policies are policies, but there should be an element around being human and meeting a customer in the middle. Bought over $200 in gift certificates and recieved a bonus on the certificate. Missed the expiration, as any human could and they would not budge or even assist with helping me out with anything. She clearly stated policies are policies. Ok then, we will be looking for another massage group that has a more human element to them and this place can stick with policies. Very disappointed with the lack of understanding.
Mar 30th, 2024

Jun 15th, 2023

I saw Beata, my body was a wreck after falling off my back porch. She is just magical! She worked out all my knots, and I feel like a new person.
Mar 8th, 2023

Thank you Georgiana; You did an amazing job. One of the best massages I have ever had!!! Looking forward to my next booking.
Apr 26th, 2022

My husband got me a gift certificate for a pre-natal massage last year. I did not go because it was too late in the pregnancy and I didn't want to induce labor and also it was the height of Covid. The gift certificate that he paid for also included the tip. Well I had the baby and life got very busy. When I went to finally book, I saw that the certificate expired on 12.14.21 and I realized this was 4 months past the expiration. I called to find out if they can still honor this even though the date expired and they said no. They said it was because the gift certificate is no longer in their "system". I have the physical gift certificate with the certificate number on it and they still would not honor it. I did not appreciate their immediate "no" and no comprise - such as a percentage off since we already paid plus tip for no service. I was looking for a place to start getting regular massages near my house so really disappointed this did not work out for me to even try them.
Apr 11th, 2022