Mercedes-Benz of Barrington

Random Guy _{on Google}

Mar 15th, 2024

Great experience with Scott, the client advisor I dealt with on a potential purchase of a vehicle. He was extremely responsive, good knowledge, and positive attitude. I will look back to them when looking at future vehicle purchases.

Julieta Kolarova _{on Google}

Mar 7th, 2024

I recently had a second great experience with this dealer. Dayna Notariano helped us buy our MB GLC. Great communication and effort to understand and accommodate customer needs. The entire team was very helpful and professional. Looking forward to another great experience on my next visit.

Salim Mohsin _{on Google}

Apr 4th, 2024

I had the displeasure of visiting Mercedes of Barrington today, and the experience was nothing short of a nightmare. The new cars sales manager was incredibly rude and exhibited behavior that seemed borderline racist. Not only did he demand a shocking $30,000 over the manufacturer's suggested retail price (MSRP), but he also displayed a dismissive attitude towards us, effectively telling us to take our business elsewhere.
To make matters worse, this dealership engages in shady practices by forcing all customers to shell out a minimum of $2000 for an extra warranty, which by law should be optional. It's clear that their primary goal is to squeeze every last penny out of unsuspecting customers, rather than fostering positive and fair transactions.
The only redeeming aspect of my visit was the professionalism and courtesy displayed by Hannah, the client advisor.
My advice to anyone considering Mercedes of Barrington is simple: steer clear. Save yourself the time, money, and aggravation by visiting any other Mercedes dealership, where you're more likely to be treated with respect and integrity. This establishment is a disgrace to the Mercedes brand and should be avoided at all costs.

Nate Rodriguez _{on Google}

Mar 17th, 2024

Bad experience with service advisor Michael Marklund. My girlfriend and I had trouble starting our 2012 C300. We would turn the key but the car wouldnt turn over at all. At first we were quoted that the steering column was the problem and that would fix it. Michael said it would take about 8 days for everything. 14 Days later no update so I reach out and thats when he informs me that the steering column was installed but the car wont start still and now it needed a new EIS with additional payment. I trusted Mercedes because theyre supposed to know the best but clearly they got the diagnostic wrong because if it was the steering column the car would be starting. Michael said there was no way of knowing about a bad EIS until there was a new steering column. Which according to my research isnt true. I believe this was either negligence or Michael was just looking to make some extra money off an unneeded service. Either way super disappointed. We just needed our car to start nothing extra. I believe the customer service urgency is lacking as well because we have an older model. I understand that newer models are more than likely bringing in more money so they get higher precedent but either way service here is still a good amount of money even for a 2012. We still deserve a sense of urgency about our vehicle that just isnt there from Michael. Said he was gonna send us some more info 2 days ago that we havent received yet.