Haven on Long Grove

Your company makes me sick.
Apr 3rd, 2024

I miss Kylie and Jesus. I feel they were more proactive and helpful with resident requests. I have been communicating with the office since April 2023 about Bebe and Treyvaughn upstairs. It's become unbearable living underneath them. I can't afford to move somewhere else. I spend so much in rent to live with various periods of noise. Either from dogs that are lease violations or kids. I have anxiety, depression, and PTSD and having them as neighbors is not good for my mental health. However, I love my individual apartment. It has a washer and dryer and enough room just for me. There is ample parking even at night. Some of the other tenants don't pick up after their dogs and the mail center looks bad sometimes. I like that the complex is close to shopping and Metra. The school district is the best. I feel safe in this neighborhood. Once the problem upstairs is resolved, I will update my review. Thanks.
Mar 29th, 2024

They have a hard time answering phone calls or emails, and when they do answer one one person in the building seems to be able to answer questions and she's always to busy or not there. Don't expect any email responses ever. One major thing they don't seem to tall anyone is that it takes at least a month to get your security deposit back after you move out. That's outrageous, it should be done and processed the day your final inspection takes place within a week of once you have handed the keys in. I would never rent from this company any anyone associated with them again.
Mar 26th, 2024

As a first time renter, living here was a great lesson in doing my research on a place and not falling for new renovations and cheap rent prices. The first few months we lived here were fine. The staff were welcoming, the unit was newly renovated, and the price was lower than most of the other complexes in the area. It wasnt until later we realized how many issues the place actually had. We started to get water coming in through our windows, our fans, and our smoke detectors. We ended up having the fire department and the city inspector at our place after the smoke detectors kept filling with water. Theyd go off in the middle of the night and we were continuously told to just unplug them because thats what everyone else does. We were initially told we were the only unit with this issue and then later found out most 2nd and 3rd floor units were dealing with the same thing. Nobody ever did a moisture or mold test, despite our requests. There were clear paint bubbles from where water had been getting through and we were told the bubbles were because of dust when they were painting. Throughout the year we lived there, it just seemed like the maintenance staff were trying to downplay all the issues Im sure at the insistence of upper manangement. We decided not to re-sign in December before the management switch was announced. I am so grateful we did and Im sure Greystar is too since theyre now charging $400 more than what we were paying. Under new management, paying our rent was nearly impossible due to a complete lack of communication, phones not working, emails not being answered, and no working resident portal. We had to pay our rent with a check, and when we did, they lost the check. Instead of calling us saying we didnt pay our rent, they taped a terminantion of tenancy notice to our door 5 days before we moved out. The original leasing staff with BH were wonderful to us. They were clearly just as frustrated as we were with management, but really tried their best to help us. 99% of those staff members left or were let go almost immediately after Greystar took over. The new staff is completely overwhelmed and have been less than helpful. I never write reviews for places, but living here was such a terrible experience that it feels unethical to not write one. There were squirrels living in our ceilings, dog poop all over the sidewalks, people walking around smoking weed during the day and the occasional guy huffing paint at night no joke. Theres also a clause in our lease that says you cant file a class action lawsuit against them which really shouldve been red flag #1. My advice: do your research and dont ignore the bad reviews you read about a place. :-)
Mar 7th, 2024

dont move here. the fees added to the rent are ridiculous, the apartments are incredibly cheap, the typical hairs painted into your walls, carpet not put in correctly, random nails on the floor, no insulation, new management has made it difficult to pay december rent. also they put huge families into tiny apartments on the second floor so if youre base level you can listen to them stomp around at all hours! if you value your sleep, peace or money find somewhere else. i was happier on the east side edit/ i would get in touch but i have emailed multiple times to no response. all listed numbers do not work. its ridiculous theres not even a working number to call. residents have got no update on a new portal system for rent.
Jan 28th, 2024