Viking Sewing Gallery

I spoke to Laura today and although they do not service singer machines, she was EXTREMELY helpful in directing me to a couple alternate locations that can assist me with having my machines serviced. Didnt have to do it but went above and beyond/out of her way to help me! Very helpful, pleasant, GREAT customer service !!! Thank you SO much Laura !!!
Sep 17th, 2022

OK. Don't buy from this kiosk and expect anything like friendly customer service if you have a question later. I was having difficulty with tension and puckering and how to effectively use the various settings to get what I wanted. At her request, I brought the machine in. I also brought samples of the problem, the thread I was using, and scraps of the fabric to potentially run tests. Rather than spending some time interacting with me so I could ask questions and get a better understanding of the machine, she plugged it in, chose some of her fabric (which was a much different texture than the subject fabric), put in her own needle, ran a few lines of stitching and said, "There's nothing wrong with the machine." Well, I didn't think nor did I ever say I thought there was something wrong with the machine, I just wanted a better understanding of how to use it's features to solve the problem I was having or, possibly, to know that my use of the features created my problem. I was unable to get my questions in due to her centeredness on getting me the heck out of there. All I could do was ask a few questions clarifying what she said about needles. I guess when I said I had many other size needles at home, she lost what little interest she had in me because I wasn't going to make a purchase. Now, it's not like she was busy. There was another employee there and they were having a conversation. There weren't any other customers. This is so disappointing that I'm ready to head out to Roberts Sewing Center in Plainfield to buy a Pfaff and sell this Viking to someone else. It may very well be worth taking the loss.
Jan 2nd, 2021

12/27 1:40pm. The saleswoman was rude generally but she also allowed a MASKLESS customer to shop and talk in the cramped display area. With service like this, it's no wonder more people just buy online!
Dec 21st, 2020

Great store for sewing supplies. Really happy with customer service. Arelene from the Viking store really helped us through the process of getting the rarest needles!
Jul 24th, 2020

Sep 1st, 2019