U-Haul Moving & Storage of Idaho Falls

Mar 21st, 2024

Greetings fellow travelers... Today was moving day. And moving day as you well know can be STRESSFUL. Add in a major weather event and you have the Perfect Storm of Stress. Eegads. On the way to pick up the rental my tire began to go flat. I stop at two gas stations hoping to find air. To no avail. The 1st had a frozen line and the next had been vandalized over night. Seriously people? So, I limped into the U-Haul lot pretty damn frazzled. The folks at this U-Haul location went above and beyond. They let me leave my car until the move was completed and after returning the truck they filled my tire! On top of all that the cost of the rental was less than $60 !!! Thanks again U-Haul people and thanks for reading. Peace, J.
Feb 12th, 2024

Luis the manager is very honest and respectful. Next time i need a uhual i will be coming to see him!
Dec 22nd, 2023

You did well. I dropped of the trailer after hours. That was nice. No other comments.
Dec 2nd, 2023

Very unhappy with my latest experience at this U-Haul location. After noticing an incorrect charge after returning a rental I contacted the store directly. The associate assured me the mistake would be corrected and my card would be fully refunded for the charge totalling over $100 yet after 3 weeks I had still not been refunded. So I personally went to the location and spoke with an associate as well as the store manager who both apologized and assured me the charge would again be refunded. Another month passed and still I had not received a refund. Again I contacted the store and the associate said his manager would be in the next day and would take care of this by refusing me as soon as he returned to work the following day yet again it's been weeks and no refund has been made. This is the worst experience I have ever had using U-Haul rental services and I will never use U-Haul again or refer anyone to this location.
Nov 14th, 2023