U-Haul Neighborhood Dealer

I was in a hard spot and needed a truck and trailer to get a car home in the middle of a road trip. Super helpful and quick. They didn't have the type of trailer I needed and they called around for me and got me going.
Apr 5th, 2024

AMAZING SERVICE! Pat is so helpful!!
Apr 1st, 2024

We have used Pat and his team numerous times for moving and storage. Highly recommend. Honest, reliable, and solid people/company.
Feb 9th, 2024

Jan 6th, 2024

Beware of these guys. DO NOT TRUST THEIR WORD. Take before photos of EVERYTHING before they touch it. Rented a U-haul (with insurance) that was serviceable enough. A yellow flag is that they waited until after I left the lot to request state of vehicle check completion, but the insurance rendered that moot. The problems came when I contacted them about moving assistance with a 3'x6' desk I couldn't safely move up stairs with my friends. They did not refer/schedule me to the U-haul moving assistance (as I would later find out) but did set up an appointment. The two men that showed up were visibly fatigued (it was a later call in the day) but I figured that wouldn't be an issue as they had the 1 hour minimum to get the desk in and upstairs. The two men needed to have the carrying straps I had available for their use pointed out and explained before they would consider them. Then the real problems started. Walking down the ramp, the bottom guy missteps off the ramp in the last 2 ft of ramp. He recovers without injury, but they drop the top of the desk on the ramp! This leaves a mark on the desk and finish from the desk on the ramp. After some work on the stairs, they declare the desk cannot go up them. I am disappointed, but resigned to the facts of geometry. They then go to place the desk back in the U-Haul. They had been taking frequent breaks to rest, as it was a heavy desk. The worst was just to come. They loaded the desk on the U-Haul feet on the ground and then proceed to slide it into the corner! They offered no charge and left. When I went in to confirm the damage from the ramp drop, I discovered that their sliding had ripped a foot out of the desk side causing significant damage to the structure. When I called the location to complain and seek recompense. The owner denied all responsibility. Claiming his people would not act as I had described and suggesting the damage was pre-existing from when the desk was loaded. When I went to escalate to U-Haul corporate is when I learned that the moving assistance was never properly scheduled through U-Haul. This coupled with the no charge offer left me with no paper trail showing their involvement.
Jan 7th, 2024