Horizon Credit Union

Michael E. _{on Yelp}

Mar 18th, 2023

ATM was compromised- thank goodness for fraud alerts from my credit union. Called horizon and told them what happened ($800.00) taken using me card and they said they were aware of it but the it "wasn't their fault" because the didn't know someone had put a tracker on their ATM.

Don Larson _{on Google}

Oct 16th, 2022

Had an account with approximately $250 balance that was inactive. They started charging $5 per month, but sent statements only every 2 months. So I went in to get the fee reversed and the manager chose to not reverse it unless I got a CD. She didnt bother talking to my face, just loudly to the associate from her office which I could overhear. Nope. Poor form. If Im not worth $10 that cost them nothing, then they dont value their clients. This will likely cost them more than the $10 they could have returned since Im sharing this.

Cassandra Borges _{on Google}

Oct 10th, 2022

5 star branch! Great service and great rates. Happy to bank with a local credit union!

Shannon C. _{on Yelp}

Aug 22nd, 2022

Fraud!!!! Will not return our calls. Have proof of all my payments and took my car and we cannot get a hold of anyone!! Beware!

Doug Gonser _{on Google}

Jun 2nd, 2022

I had an issue with an account. I was told as long as I made payments to the account I would not go to collections by the assistant branch manager while in with another member of the branch staff who validated the conversation. Yet they sent me to collections and stated they no longer wanted to do business with me and then sent me an ugly piece of mail. The only thing I did wrong was follow the managements instructions and even though they knew what happened and I was told they would call me after talking to everyone involved, they didnt care enough to follow up with me. They made a mistake. They should own it instead of letting the Customer take the fall for their bad training/information. Thanks Brandon and Loretta for throwing me under the bus instead of standing up for me.