Metro by T-Mobile

My friend broke her phone last night so we had to go get a new one today and we went to the MetroPCS off State Street and had James as our customer service agent and he was amazing!! The process was a little frustrating only because of the other company but he was so patient and so sweet and just really helped with everything so thank you very much James!!
Mar 1st, 2024

James, the customer service guru here, is freaking awesome! Had a big problem with my account and he took the extra time and energy to help me out and make sure everything was fixed and working the right way! If you want to give him a raise or promote him he definitely deserves it!
Feb 4th, 2024

Had to call customer service while here and I believe his name started with a J...customer service hotline took forever but thanks to his help we got through it and got what needed to be done!
Dec 14th, 2023

Maree, the store manager is on point. She is the only person who helped out and went above and beyond when customer service and every other employee I spoke to at 3 different locations just gave me the runaround.
Oct 23rd, 2023

Worst metro ..store ever... Absolutely no custermer service . came into return car charger i bought on sunday. Was told to come in today to return. Or would have ruturned same day.. Instead i was verbally assaulted . . bye a young disrespectful young punk. Who got me so upset . i just left charger and receipt on counter. And going dispute charges.. Filing a corporate complaint. Probably switching to att after this..straight garbage working. At this store for employee working monday 3rd
Apr 2nd, 2023