Staples

Hollis Henry _{on Google}

Mar 1st, 2024

I understand why people give up on local stores and choose to buy from Amazon instead. Grumpy, unknowledgable, and unhelpful employees do not make for a good experience.
Went in to get a dozen or so binders for my non-profit board of directors. It was frustrating at best. No answers and no help to speak of. I won't be going back. Will look for another, more helpful source and go to Amazon if I can't find one.

Holly Hasegawa _{on Google}

Feb 1st, 2024

Great place to buy things and other things

David Roberts _{on Google}

Feb 23rd, 2024

I purchased a desk ,file cabinet and hanging folders after looking in store and on the phone with my adult children who went to the store to tell what was available , since I live 70 miles from the Ammon store . long story short , Jeff The GM and all staff on the phone for several phone calls were super helpful . one desk was on for sale for 20$ less than the online price and Jeff gave me the number to staples .com which quickly without questions credited the $20 back to me . they had everything pulled and ready fast and when My adult children came back from a quick lunch the items were ready and the loading process was quick and easy... THANK YOU for all of the customer service that is hard to find in most places today...
David Roberts . I am a small business owner and really appreciate this !!!

Leah Ward _{on Google}

Feb 4th, 2024

I am yet again fairly disappointed in Staples' printing service... there seems to be a disconnect between online print service ordering and what happens at the store...
I am not local to this store... I was ordering training materials to be couriered to a new employee for a fee of $14.99... the print job was never delivered...
Side note: turns out their "courier" is InstaCart who dropped this ball... which is why I am giving 4 stars (originally I wanted to give less)...
Staples - I would have appreciated a heads up from the store that InstaCart never arrived to deliver the order. Instead the order was deceivingly marked "delivered' online and is just sitting in the store. My new employee ended up reaching out to tell me he never received the material a week later.
I called the local Staples store and spoke with Jeff... thankfully, he was nice and willing to do whatever he could to make the issue right. Jeff gets 5 stars... I understand mistakes happen - but good customer service goes a LONG way! Had Staples kept me in the loop about the InstCart fail, I would have given 5 stars for the clear communication and expectations...