Club Wyndham Royal Sea Cliff

If I was rating the front desk staff and house keeping staff I would give five stars all around. They were the kindest most helpful people, however the concierge took center stage for us on this strip and hence the low rating after having to work with him. Where to begin- I called a few weeks before our arrival just to inquire as to what amenities I might expect. At that time I was transferred to the concierge who gave me a brief list of things I could expect and then asked if I had considered any excursions. I stated I had not. He said he could get me discounts on all sorts of things and to just let him know how he could help. He began listing out the top rated activities around the island, a luau being one of them. I let him know we were planning to do that and he said if I was ready to book hed get me a discount that same day. Great, I thought and we got that scheduled and payed for. Then he went on to tell me about the sales presentations at the resort and told me if I could give him an hour hed gift me a cruise trip. I agreed and that was that. Fast forward to my husband and I arriving to the resort and talking our plans through, we realized we just would t have time for this presentation so I let the concierge know days in advance- the same day we checked in. He acted like we were idiots for passing up on a cruise. We kindly told him it just wasnt going to work out. He then asked to see my credit card because that discount that he secured for our Luau, hed need to take that back since we backed out of his presentation. WHAT?! He had offered the discount before even mentioning the sales presentation and he never tied my attendance to the sales presentation to helping us book excursions and shows. Isnt that what everyone expects of a concierge? That they help in booking reservations to shows, etc without a tie in to a sales presentation?! Being tired after traveling all day I didnt want to argue with him specially as he was so obviously irritated. I gave him my card and sure enough he charged the discount amount I had received, over $70 This experience and his tactics ruined our entire feel for the resort.
Mar 21st, 2024

The resort itself was just fine. There are two pools and you can see the ocean, but there is no beach. We had a double room with a small kitchen and two balconies that could see the ocean in the distance. There are no restaurants or bars on site so you do have to leave the property if you didn't buy groceries. One thing to note is that you can walk to town easily and visit a few bars and restaurants, but if you want to do any of the activities, you will need to drive several hours to get to anything fun. The activities person at the desk was nice but a little pushy on booking excursions that we probably wouldn't have booked if we had been able to take the time and research them ourselves. DONT DO THE LUAU. It's $300 to waste your time in a conference room and not even a good meal. He also signed us up for a timeshare talk which required a $40 deposit we would lose if we didn't show up. At the talk, they promise you coffee and pastries, but it's packaged stale madeline cookies, and they bully you to try to buy a timeshare even though we are going to inherit one through a family member. They very disgustingly kept bringing up when that family member would die ("what do you think, 10 to 15 years from now?" Who says that to someone?!) and were trying to get us to make upgrades to their package on their behalf. When we made it clear we would not be buying anything, the manager Danielle got pretty rude and said we had already signed an agreement which we had not. The salesman who was originally talking to us was cool, and the final attempt lady was also nice enough, but the young manager was very abrasive and made us not want to vacation on this island again.
Mar 11th, 2024

Do not stay at this place. We killed over 15 flies on the first night. We contacted the management and they said they would take care of it. We went out for the day and when we came back there were more flies. We opened up the closet where the garbage is to find a roach. Place is not cleaned. Carpet is dirty. Do not let the pictures fool you. Please review your hotels before you spend your money. Would not recommend this one.
Jan 31st, 2024

Jan 30th, 2024

Very spacious rooms. Upgraded amenities. We had 2 lanais and view of the ocean! We loved both pools oceanfront. We watched whales breach while sunbathing at the pool! Close to town too and free parking!!
Jan 22nd, 2024