Wild Ginger Hotel

Super unfriendly and lazy receptionists. Rooms are really dirty (windows/bathrooms), shower is cold and staff is mentioning it will be come warm after 20 min. That's not the case. We wased 500 gallons of water waiting for it. Manager Jason did not keep it's promise to refund. Nobody cares pretty much what is going on there. Do yourself a favour at go somewhere else.
Mar 31st, 2024

We stayed there in Fabruary 2024. The hotel is dirty and old. The room is too way diffrent that what is on the photo advertisment. We did not have a hot water in the room at all!!!!! We asked the desk representative and she tald as to wait 10 more minutes to hot water comes, but it's never happaned. The desk representative was so inndiferent and rude. She was never n her working place, she just hided in the back room and scrolled her phone all the time. She lied to us. She told that she does not know how to call to manager. So we had reservation for 2 nights but have decided to leave as it was so noisy during night and impossible to take shower. We asked for refund, the girl on the desk during night was nice and tried to help us, she called a manager. The manager promised us a refund but we have not got it yet! We called to the hotel and the desk girl pretended that she does not hear us. Such a shame! I want a refund immidiatly!!!!!
Apr 6th, 2024

Photos are a bait and switch; hotel room might have looked like the photos they post if the photos were 20 yrs old. Room is tiny, bugs everywhere and bathroom is filthy with a door that doesnt close. The whole building is dilapidated and floor and rooms are tilted because of a sagging foundation. We stayed one night out of 5 and we couldnt stay any longer before going to a real hotel. Services ladies are very pleasant and nice but hotel is more like a run-down hostel. Avoid at all costs. Oh and also the night we stay, someone committed suicide unfortunately. Location doesnt feel safe either with drug dealers down the corner. In general, dont stay in Hilo on Big Island; stay on the western side in Kona.
Mar 28th, 2024

We were there for four nights in January 2023. The hotel is easy to reach. It's simple, the rooms are clean, the service from the staff is great, and important: breakfast is included. The hotel exudes a charm like it comes from the 40s or 50s. All that's missing is that Fred Astair shows up and asks how you're doing. The overnight price is unbeatable. In front of the hotel there is a parking lot for hotel guests' cars. WiFi is available in the hotel. If you like, you can study Hawaiian carving art, as there is a lot on display. Rooms: The rooms are not huge. There is a double bed, a simulation of a closet, and a small bathroom with a shower. It takes a while for hot water to come, but it comes. Walkability: You can walk to some restaurants and bars Food & drinks: Breakfast is simple. Coffee and tea, juice, bread for toasting, jams
Mar 26th, 2024

I was excited to stay here but as soon as we arrived I got creepy vibes. No one at front desk and we had to wait at least 15 min before she arrived from one of the rooms (I think the staff live here) we got a room and I just wanted a comfy clean bed to rest my head we had a long day. I went to pull the sheets back and I found SEVERAL different types of hairs in all layers of the bed and pillows. On top of that this place is right by the main hwy so expect loud traffic noise. We complained to the front desk lady who again was not there and down in the rooms below. She didnt believe me! So she checked the bed and she confirmed it was nasty, she apologized and gave us another room. I really tried to give this place a chance. The next room had the SAME gross hairs in the bed sheets. We went to the front desk and asked for a refund. She said the owner should give it since she saw the hairs too and she apologize and said shell have to call her boss who isnt on property and isnt answering. I called a few days later they said he still hasnt answered. I emailed and called for weeks with no response. They mustve blocked me this is Clearly a scam place. Thank god my bank was able to fight this charge for me or else I never would have gotten my money back. DO NOT STAY HERE! Rooms: Not clean found several different types of hairs in two beds Noteworthy details: This place is a scam!! Dirty rooms and Loud traffic noise from hwy next door. Will say sure to a refund then block you and ignore you.
Mar 9th, 2024