Hilo Air Conditioning & Refrigeration

We had Hilo Air install our Fujitsu A/C system, consisting of 7 indoor and 2 outdoor units. The shape of our house is unusual so I needed a great deal of guidance about all aspects of the installation. They were prepared to assist with the analysis of the types of units, their proposed locations and the size of the various units, while keeping me in the loop and tutoring me regarding the logic behind the analysis. We have also had them install air purifiers as add-ons subsequently. They even arranged the electrical work (we needed a new 220v circuit)! The service and cost were simply outstanding. Over the years, we have had a number of service calls, all of which have been handled promptly and efficiently at a reasonable cost. I highly recommend their services.
Feb 6th, 2024

Beware! This company cares more about money and being "right" than actually helping their customers. The absolute lack of communication from the technician to me and my husband was highly frustrating. There were multiple unnecessary times the technician had to come to our home to fix the SAME EXACT problem...with little to no clear communication on what was actually going on with our AC unit and why it wasn't working the way it should. And when, at the end of it all, when we reached out to the owner of this company to get some type of solution before we pay our bill and even having questions of our bill, he basically told us that he's sorry we're not happy with their services, merry Christmas, go somewhere else to get ur AC fixed and oh yeah...here's your bill. I was pissed. All we wanted was to have their tech communicate effectively to us what exactly was going on with our AC unit instead of getting the information from someone miles away in an office and not at our home..seriously the tech was right there and he didn't tell us we needed to replace a part for our AC unit, we had to hear it from their dispatcher who wasn't even there. And the audacity of the owner implying that we were sooo difficult, that we should look elsewhere for our AC problems (which we have no problem doing) and merry Christmas, pay this bill. Instead of actually helping us understand what was the problem and helping us find a better solution for everyone involved. Very unprofessional. I wouldn't recommend this company to anyone. They will waste your time and bill you for every single time they have to come out to your place trying to fix a problem they either created or didn't fix.
Jan 13th, 2024

Great service, knowledgeable techs, and friendly people with perfect products for our Big Island environment.
Jan 7th, 2024

Emphasis is on making sure you are highly satisfied with their work and service..I was! The Fujitsu AC they provided is quiet, efficient, reasonably priced for high quality received and installation was highly professional.
Oct 30th, 2023

Best AC company on the island! These guys are beyond reproach. Services: A/C system maintenance, Installation
Sep 30th, 2023