Red Roof Inn Valdosta - University

Hello Marilyn,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Hello Ralph, Thank you for taking a moment out of your busy day to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Dianna,I appreciate you sharing your feedback following your stay at the Red Roof Inn Valdosta - University. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

Hey Bobby,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VALDOSTA - UNIVERSITY. Hearing that you had such a poor experience with us was truly disheartening. You stated our lobby had an odor, our area felt sketchy, along with other highlighted issues. Please know that Red Roof does value your business. If you still wish to make a complain about your experience please call us at 1-800-RED ROOF and ask to speak with our Guest Relations team. They will be more than happy to look into your concerns and indicated over charge. Red Roof hope that you will give us the opportunity to provide you with a better experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Sabrina. The staff and I at the RED ROOF INN VALDOSTA - UNIVERSITY were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist