The Inn at Stone Mountain Park

I have been visiting Stone Mountain since the early 90s and have treasured my experiences there. My husband and I enjoyed a trip in February a few years ago and could not wait to share the experience with our son and new family. We booked the Inn at Stone Mountain where we stayed previously and had a wonderful time IN THE PAST. Upon arrival, the property was ominously dark, without any outdoor lighting, empty parking lot and we joked for a moment about it possibly being closed. I had just spoken with the front desk agent on the way because we came through a lot of rain and were a little later than expected. We found the office door to be locked which was strange at just 8:30pm and didn't feel safe or welcoming. Front Desk agent came to the door, and got us checked in. We only saw two other cars in the very dark parking lot. Upon entering the enclosed exterior hallway, we smelled an extremely strong pot smell. We entered our room to find a really musty smell, curtains not hooked properly, sliding glass door not operating properly, extreme amounts of dust in areas of the room and brown water in the commode and sink that did not go away with repeated running. There is not a vending area. Guests actively smoking pot in the enclosed outdoor hallways, drifts into motel rooms. It was so late, and we had a long drive, we planned to tough it out for the night. I dialed "0" from the room trying to reach the front desk, but it did not sound like the same person I had checked in with. She indicated there were drinks for sale in the front desk area. My husband and child went to the office to purchase drinks, and no one would come to the door. At this point, we found a Walmart a mile away and went to find drinks there. We did not feel at all safe at the Inn at Stone Mountain and decided to try to find other lodging, which we were able to book at the Evergreen. At 10:30pm Friday night, not even settled into the room, we checked out of the Inn at Stone Mountain and moved to the Atlanta Evergreen. Upon arrival, the Evergreen seemed like an entirely different world being completely lit up outside and full of cars and guests as we would expect on a Friday night. We made our way to our room and settled in for the night after 11:00pm. I understand that both facilities are managed by Crescent Hotels. I have been in the resort industry for over 30 years. I have never had an experience like we did at the Inn at Stone Mountain. My family ended up paying three times what we had planned. I understand a lot of challenges that properties face from my own career, but the Inn at Stone Mountain was an unacceptable environment for my family, especially my young son. Even at the Evergreen, pot smell came into our room from the balconies around us all night long. We may be a minority not being into it, but it still is illegal in Georgia and it is not something that should be allowed. Especially by properties that are supposed to be a family environment.
Apr 7th, 2024

I had a death in the family and could not keep our reservation. Sorry no refunds, no modifications. Congratulations Inn at Stone Mountain, you stole my money and lost a customer for life.
Mar 10th, 2024

Everything was great the room was huge and nice Rooms: They are huge I got the double bed with the sofa sleeper for my family of 5 Nearby activities: The park right cross the road and other stuff right around corner like store and restaurants Safety: The park rangers ride the park at night its safe you pay 20 for the stay or 40 for a yr to enter the park Walkability: It's walkable trust me to the park but u may want to ride there first and will have to ride to stores and stuff out of the park
Mar 8th, 2024

The Inn at Stone Mountain is not what it used to be and has gone considerably downhill. Every year from 2015 to 2019, I stayed at the Inn during the Stone Mountain Highland Games- at that time it was the Stone Mountain Inn by Mariott. Everything was always nice, the Inn was well-maintained, and there was a fully functioning restaurant upstairs. Everything about the stay there was well worth the price. This year I was able to restart my tradition of visiting SMHG and staying at the Inn. This stay at the Inn was highly disappointing. The exterior is falling into disrepair, with no cleaning or maintenance being done to the patio/ pool area and the gutters even have plants growing in them. It looks abandoned from the courtyard area. In our room, there appeared to be a bloodstain on one lampshade; the air conditioner had to be turned on a low temp and high fan to achieve a bearable temperature, which caused it to operate so loudly that it was a nuisance; I observed and killed a cockroach crawling across our bed sheets shortly after turning down the blanket; the ill-fitted sheet would not stay on the mattress and we wrestled with it constantly; we found hair in the tub and on our "clean" washcloths and towels; the glass sliding patio door was unable to be locked and the screen was rickety and falling off. We stayed Friday and Saturday nights. Saturday, no one from housekeeping came by to service our room so we had to go to the front desk and get clean washcloths. But Sunday morning, housekeeping knocked on our door an hour before check-out time. There was no continental breakfast or coffee, literally nothing in the morning. Even low-end motels in a seedy part of town will put out some sort of beverage and food for breakfast, even if it's cheap coffee and a muffin in plastic! I don't know WHAT is going on with the Inn but I am seriously considering finding alternative accommodations next year, even if I have to give up the nostalgia and proximity to the games that I have always loved about the Inn because there's no telling at this point what kind of condition it will be in, in another year's time. It's truly sad to see. Rooms: Need updating- especially bedding, lighting and AC units. Nearby activities: Great location with the park, walking distance to all of the main activities. Walkability: Great location with the park, walking distance to all of the main activities. Safe to walk due to sidewalks and crosswalks. Food & drinks: No food and drinks at all, except a very small selection of soda & candy in the lobby.
Feb 25th, 2024

Feb 21st, 2024