AT&T Store

Meme was absolutely amazing!! She provided wonderful customer service and helped me find the plan and phone the best suited my needs. Patrick the manager was also wonderful!! Great experience and customer service!!
Apr 5th, 2024

Marquise Scott is very professional, patience, knowledge and great serve. I would recommend him for anything you need from AT&T. He made the greatest impact in my decision today . I am very pleased with him.
Mar 30th, 2024

Great customer service provided by Patrick, Dee, and Bryan.
Mar 28th, 2024

They do not take equipment here so I dont even try they gonna tell you to go to UPS which is stupid, but what can you do?
Mar 24th, 2024

If only zero stars were an option. If you show up at AT$T, I hope you love waiting and disappointment. AT$T back-end systems are abysmal, and AT$T leadership doesn't trust or empower their employees to fix problems. And while most of the staff understand the basics of cheerful courtesy (I've met many), in-store management team lack the skill. March 20, 2024 AT$T still sucks, and I'm leaving. Went in for an upgrade for my daughter's phone. As a joke I bet my wife I would come home empty handed ... and I was RIGHT. AT&T had a wonderful free iPhone 15 with "eligible" trade-in. And you guessed it, there are no eligible trade-ins. It was just an illusion. So I ask, "Ok, what else?" "The iPhone 11 is free with contract extension," says the rep. "Do you have them in stock?" "Yes." "Wonderful, write it up..." 20 minutes later... "Sorry, that promotion is only available online. I'll need to charge you $4.99...." After spending 2 hours in the store, I walked out with no phone or accessories. My wife asked me why didn't the manager just hand me the phone. It is one of life's mysteries. Thank you AT$T, I am giving up on you. I disconnected one phone and have started moving other phones to Google. I will soon be done with you! 9/10/22, Multiple attempts online, over the phone and in-store trying to upgrade a dying phone. All failed. Tonight AT$T had a courier delivered the phone, I had the phone IN HAND, but AT$T back-end systems canceled the order at delivery. The mysterious "FAN" was declined and the phone was taken out of my hand. "I have to take the phone back or I'll get fired." I actually felt sorry for the courier. The circus of errors continued, but it just gets more pathetic. 3/2021, For months we attempted to upgrade my wife's failing iPhone. While my wife was qualified for an upgrade, and numerous attempts and call, we couldn't get AT$T to execute the upgrade. We were patient but when her phone crashed, I had to buy one directly from the Apple. From months to 30 minutes. Apple knows customer service.
Apr 10th, 2024